Job Information
Yuma Regional Medical Center Desktop Support Technician II | Evenings in Yuma, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7428163
Summary:
The Desktop Support Technician II assists with the installation and support of new and upgraded workstation hardware and software and ensures its integrity and optimal operation; assists with recommending, implementing and documenting new hardware and software solutions that improve the computing experience. The Technician devises and executes the solutions for workstation hardware and software issues for segments of a more complex software/hardware problem and assists with computer inventory and deployment. The Desktop Support Tech II may involve the use of remote diagnostic tools, as well as require in-person support. The Tech works directly with End-Users and collaborates with other ITS divisions personnel. Initiates corrective action for system problems and performs follow up to ensure proper resolution and sets up and tests computer configurations, operating systems, and system software upgrades. This position analyzes and resolves performance problems involving the operating system and associated hardware and ses scripting language tools to run tests, perform troubleshooting and acts as an escalation point for Desktop Support Tech I advanced or difficult requests. This position performs post-resolution follow-ups with Desktop Support Tech I as required. The Tech II trains Tech I as needed. The Technician II performs complex software and hardware assessments working with vendors and stakeholders; alerts/escalate management of emerging trends in incidents.
Responsibilities:
Tests, implements, and documents new/existing solutions for hardware/software to improve and standardize the organizations usage of systems related to desktop support hardware.
Assists in imaging computers with the windows operating system for incident and service requests from hospital.
Assists with clinic setups when needed and make sure hardware such as scanners and Imprivata are working at these clinics as intended.
Assists in the setup of hardware for users requesting a conference room be setup with computer hardware.
Assists in the implementation of support for new processes and software.
Maintains and deploys various desktop technologies and solutions; analyzes and makes recommendations for hardware and software standardization. This includes actively resolving escalated requests and maintaining technology up to date.
Addresses user tickets regarding hardware, software.
Other duties as assigned.