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This position is responsible to for recruitment, training and scheduling of volunteers for the PA MEDI (Pennsylvania Medicare Education and Decision Insight) Program.

ESSENTIAL JOB FUNCTIONS

• Plan and provide training to PA MEDI volunteers on a regular and on-going basis.
• Provide support, education, and guidance to PA MEDI volunteers.
• Serve as back-up for the Coordinator/PA MEDI to answer Medicare counseling calls and necessary tracking.
• Review and track volunteer hours, MIPPA (Medicare Improvements for Patients and Providers Act) services and outreach for reporting (Monthly and Quarterly).
• Partner with local organizations and businesses to speak with future retirees regarding Medicare benefits.
• Develop partnerships with community organizations and provide speaker services to promote the PA MEDI program and maintain a regular schedule with senior sites and highrise locations.
• Assist with recruiting, screening, overseeing, and training volunteers to serve as PA MEDI counselors.
• Assist with providing support, education, and guidance to PA MEDI volunteers.
• Oversee volunteer training, scheduling and promotion of Medicare 101 classes, comparison events, health fairs, etc.
• Maintain a cooperative working relationship with the Area Agency of Aging of Westmoreland County and the PA Department of Aging.
• Enter data into state reporting sites.
• Collect, maintain and analyze program statistics.
• Attend trainings and meetings required by the PA Department of Aging, including state conferences. Share updated
• Medicare and State information with the PA MEDI volunteers.
• Attend training for Long Term Care Insurance.

OTHER JOB FUNCTIONS

• Travel to senior sites and event locations as needed.
• Assist with PA MEDI and program promotional events.
• Participate in departmental meetings, committees, work groups/teams, and professional organizations.
• Enhance professional knowledge by keeping current with emerging practices; monitor developing trends; integrate new technologies as applicable.
• Serve as a member of President's Council.
• Advocate for the College and PA MEDI Programs at community events.
• Perform additional duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Demonstrated skill in planning, writing, organizing, drafting, and editing written documents.
• Demonstrated expertise and working knowledge of technical principles, theories and concepts in field of specialization.
• Ability to handle sensitive and complex issues consistently, confidentially and professionally.
• Excellent organizational skills, including the ability to prioritize multiple work assignments and manage multiple tasks in a constantly changing work environment while paying attention to detail.
• Ability to independently make decisions.
• Ability to work collaboratively and effectively with a diverse population.
• Ability to consistently provide excellent customer service.

EDUCATION

• Associate's degree in a related field required

EXPERIENCE

• 1-3 years of related work experience is required.
• Prior work experience with Medicare is preferred.
• Related work experience in higher education is preferred.

LICENSE

• Valid driver's license required

CLEARANCES The successful candidate will be required to obtain/provide the following clearances prior to hire:

• PA Child History clearance
• PA Criminal Record Check clearance
• FBI Federal Criminal History Record clearance

PHYSICAL DEMANDS

• Prolonged sitting
• Frequent standing/walking or otherwise moving around department/campus
• Repetitive finger/hand movements
• Occasional lifting up to 20 lbs.
• Occasional bending

AUDIBLE DEMANDS

• Ability to communicate orally and hear conversation

VISUAL DEMANDS

• Use of computer and internet/internet-based systems
• Reading and prep ring documents, reports, presentations, etc.

ENVIRONMENTAL DEMANDS

• Work is primarily conducted in a typical indoor office environment with appropriate lighting, noises, and temperature control.

HAZARDS

• Minimal risk of injury or work-related illnesses.

   

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