Job Information
GN Hearing Key Account Order Management Representative in Xiamen, China
About Our Team
We are the KAS Order Management Team, coordinating between departments, countries, and stakeholders and managing the full lifecycle of customer purchases. We are acting as the first bridge for our business customers, handling various tasks related to 15+ countries. Every day, we monitor EDI orders, resolve issues, keep customers informed, and handle many queries in close collaboration with Sales, Operations, Customer Care, Master Data, IT, and Finance.
We are a collaborative, supportive team with broad process knowledge, creative problem-solving skills, and an empathetic attitude. As we expand across more business areas and regions, the new team member will help manage key account EDI orders and drive seamless coordination with stakeholders. We focus on strong relationships, responsiveness, and accuracy, proactively identifying and resolving issues while combining a structured, tactical approach with strategic thinking – and we always back each other up when something is unclear.
Key Responsibilities
Manage key account EDI orders in Navision, ensuring timely and accurate order fulfillment.
Maintain accurate master data and ensure compliance with company policies and procedures.
Provide exceptional customer service to key accounts, resolving inquiries and issues promptly.
Collaborate effectively with internal and external stakeholders, communicating confidently in English (written and verbal).
Apply strong problem-solving skills, work both independently and in teams, adapt quickly to new situations, and use basic IT tools confidently.
Qualification
Proficient in Microsoft Office and Salesforce; experience with EDI order processing is highly desirable.
Strong organizational skills, attention to detail, and ability to coordinate in a fast-paced environment.
Excellent English communication skills, with efficient, professional interaction across different personalities.
Collaborative team player who is not afraid to ask questions and learn new topics.
Basic accounting/financial knowledge and understanding of credit notes is a strong advantage.
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses, and provide great experiences for audio and gaming enthusiasts.
GN was founded more than 150 years ago with a vision to connect the world. Today, inspired by our strong heritage, GN touches more lives than ever with the broadest portfolio of products and services in our history – fostering a sense of community, openness, and understanding.
By listening to customers and combining our unique expertise in the human ear, audio, video, and speech, wireless technologies, software, and miniaturization, we transform what it takes to bring people closer to what is important to them.
The GN-owned brands that are responsible for bringing these technologies to life:
Medical grade hearing technology: ReSound (https://www.resound.com/en) , Beltone (https://www.beltone.com/en) , Interton (https://www.interton.com/en) , Jabra (https://www.jabra.com/hearing)
Professional collaboration: Jabra (https://www.jabra.com/) , BlueParrott (https://www.emea.blueparrott.com/) , FalCom (https://falcom.gn.com/)
Gaming, calls and media: SteelSeries (https://steelseries.com/) , Jabra (https://www.jabra.com/)
Founded in 1869, the GN Group employs 7,000 people and is listed on Nasdaq Copenhagen (GN.CO). GN’s solutions are sold in around 100 countries across the world.
If you would like to learn more about us, visit our homepage gn.com or click on our different brands. You can also connect with us on LinkedIn (https://www.linkedin.com/company/gn-store-nord/) , Facebook (https://www.facebook.com/gnstorenord/) and Twitter (https://twitter.com/gnstorenord) .
We are a Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply. Come join our team!