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C.H. Robinson is seeking a Senior Manager, Control Tower Logistics Operations to join our Robinson Managed Solutions (RMS) 4PL organization in Wroclaw. This is a highly strategic leadership role for a forward-thinking operations leader who is passionate about leveraging AI, analytics, and automation to drive productivity, service excellence, and scalable growth across complex global logistics networks.

In this role, you will lead mission-critical control tower operations for global customers, translating strategy into execution while modernizing service delivery through AI-enabled workflows, predictive insights, and continuous improvement. You will play a pivotal role in shaping how technology, data, and people come together to deliver a world-class customer experience.

This is an opportunity to influence the future of logistics operations at scale—driving transformation, developing leaders, and embedding AI into everyday decision-making.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Strategic & Operational Leadership

• Define, champion, and execute the control tower operational strategy, aligning people, processes, and technology to deliver measurable productivity, cost-to-serve, and service improvement

• Supportcomplex customer implementations and service changes, ensuring seamless onboarding, scalable execution, and AI-enabled readiness

• Drive consistent execution against SLAs, KPIs, and customer expectations acrosstheregion and customer portfolios

• Serve as a senior escalation point for operational challenges, ensuring rapid resolution and long-term systemic fixes.

AI, Analytics & Productivity Enablement

• Champion the adoption of AI-driven tools, automation, and advanced analytics to improve forecasting, exception management, root-cause analysis, and decision velocity

• Leverage operational dashboards, control tower analytics, and predictive insights to proactivelyidentifyservice gaps, risks, and optimization opportunities

• Partner with technologyand product teams to translate operational needs into AI-enabled solutions that improve productivity and reduce manual effort

• Promote a culture of data-driven decision-making, ensuring leaders and teams are equipped to use AI and analytics effectively.

Continuous Improvement & Operational Excellence

• Drive “Operational Excellence” through disciplined KPI management, standardized processes, and continuous improvement methodologies

• Identifyrecurring service disruptions and customer pain points; lead structured root cause analysis and implement corrective and preventive actions

• Optimizeresource allocation and capacity planning to ensure sustainable performance against SLAs and costto servetargets

• Lead standardization efforts across customers and regions whilemaintainingflexibility for customer-specific requirements.

People Leadership & Talent Development

• Lead, mentor, and develop manager-level direct reports, providing ongoing coaching grounded in performance data, dashboards, and development plans

• Build a high-performing, engaged leadership team that embraces change, innovation, and AI-enabled ways of working

• Ensure teams have a deep understanding of customer businessobjectivesand how control tower operations support those goals

• Foster an inclusive, collaborative culture that values diversity, accountability, and continuous learning.

Required Qualifications:

• Minimum 7 years of professional experience in 4PL, control tower, or complexlogisticsoperations with direct customer-facing responsibility

• Proven experience managing P&Ls, productivity, and cost-to-serve performance

• Demonstrated success in process standardization and operational scaling across customers and/or regions

• Experienceoperatingin fast-paced, high-change environments, with resilience and adaptability

• Hands-on experience implementing and/oroperatingwithin a TMS and broader supply chain technology ecosystem

• Minimum 3 years ofpeopleleadership experience, including managing and developing leaders

• Ability to travel up to 15%.

Preferred Qualifications:

• Bachelor’s degree from an accredited college or university

• Experience leading operational transformation through technology, analytics, and AI-enabled solutions

• Strongproficiencyin Microsoft Office, operational dashboards, process mapping, and project management tools

• Demonstrated ability to lead through ambiguity as AI adoption and automation become embedded in operations

• Strong problem-solving, conflict resolution, andchangemanagement skills

• Excellent communication and presentation skills, with the ability to influence senior stakeholders

• Strong business acumen and ability to build trusted partnerships internally and externally

• High integrity and alignment with the company’s mission, values, and leadership principles

• Commitment to fostering a diverse, inclusive, and innovative work environment.

What We Offer:

• Strategic Impact: A senior leadership role shaping the future of AI-enabled supply chain service delivery within a global organization

• Career Growth: Opportunities to lead transformational initiatives, expand your influence, and grow as a senior operations leader

• Innovation-Driven Culture: A collaborative environment that encourages experimentation, continuous improvement, and modern ways of working

• Continuous Development: Access to advanced learning platforms, leadership development, and technology training

• Competitive Rewards: Competitive compensations and benefits, and performance-based incentives tied to impact and outcomes.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .