Job Information
Fortive Corporation Customer Care Associate (12 months) in Wroclaw, Poland
Job Purpose:
The Customer Care Associate (Order Management) is a position tasked with providing excellent service to our customers and internal teams. Behind the scenes of every successful company, there's a team of dedicated individuals committed to ensuring customers receive the support they need. Customer support representatives are, handling many inquiries, troubleshooting issues, and offering solutions.
As a Customer Care Associate, you are responsible for the effective processing and logistics flow of our total order process in Poland with customer.
You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries for services and products. By consistently providing a high level of service, you will build strong relationships with customers and colleagues and ensure
Primary Responsibilities:
Process incoming/outgoing sales orders.
Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping and invoicing.
Respond to customer inquiries and advise customers on product price and lead time.
Ensure all POs and related documents are accurate and comply with company and federal regulations.
Research and resolve discrepancies related to delivery, price, order status, item clarification, invoicing, etc. and explaining outcomes with tact and diplomacy.
Partner with Sales, Operations, Finance, Shipping, Quality, and other teams throughout Fluke to facilitate customer account creation, maintenance, and issue resolution.
Tracking status of orders from start to finish and intervening where needed to correct issues.
Execute proactive communication including facilitation of credit screening and credit line, compliance screening, customer documentation requests, payment terms, and payment methods, etc.
Planning and scheduling for all orders and liaise with sales and factory as needed to ensure we meet demand.
Research and resolve problems or complaints regarding inaccurate or improper deliveries, damages, and claims.
Contribute to process improvement/change management projects/programs.
Backup support for other regions.
Experience:
Intermediate vocational degree/MBO
Familiarity with Order Management, Product Planning, and Credit and Collections process flow.
Proficient in English and Polish
Experienced in Microsoft Office applications, Oracle and Salesforce.
Personal Skills:
Positive, can-do mentality with a strong customer focus.
Strong interpersonal, written and oral communication skills, reliability, and accuracy.
Good organizational skills and ability to multi-task.
Self-starter who works well in a team environment as well as independently.
A keen eye for detail.
All external hiring is contingent upon the successful completion of a pre-employment drug screen and a criminal background check. Fluke is an Equal Opportunity Employer.
Fortive Corporation Overview
Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About Fluke
Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
This position is also eligible for bonus as part of the total compensation package.
We are an Equal Opportunity Employer
Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.