Job Information
Range Data Center Technician in Worland, Wyoming
JOB SUMMARY:
Under the supervision of the Operations Manager, the Data Center Technician is responsible for providing professional services to our internal and external customers. Duties this role performs include administration, maintenance, installations, testing/troubleshooting, plus monitoring functioning of assigned networks and systems used by Range staff and external customers. Key responsibilities are to ensure a high quality of service with company and customer data use and access, and support company stakeholders with any technological needs that arise. This role is expected to perform frequent travel for delivery of services.
ESSENTIAL DUTIES AND RESPONSIBILITIES AND EXPECTATIONS:
Equipment Monitoring and Resource Coordination:
a. Monitor and record employees' access, use of, and condition of equipment, identify equipment liabilities and what may need to be repaired. Document and report on needed upgrades, replacements, the need for additional units/materials, and network requirements to support the department, with data for budget planning.
b. Team with the technician and assign, schedule and coordinate task assignments, materials, and needed resources to ensure projects and jobs are completed in a timely manner.
Provide Division Preparation, Planning and Maintenance in the following areas:
a. Install and test data center equipment, which can include cabling, alarms, and grounding in addition to DC power systems.
b. Maintain and remain in compliance with industry standards when working with power systems, equipment, and software.
c. Examine and assess damaged equipment for salvage or repair. Repair equipment that meets standards for refurbished use, dispose/salvage unrepairable equipment. Record repairs or salvage/disposals, and initiate replacement orders. Equipment assessment may require troubleshooting, outreach to manufacturers, research and review of manuals and software guides. Work with accounting to remove equipment from Continuing Property Records (CPR's).
d. Provide formal and informal training to Range Technicians in accordance with department processes and procedures.
e. Support other departments with service orders, network design, and troubleshooting as needed.
Traffic and Bandwidth analyses.
a. Identifying and troubleshooting customers and company equipment.
b. Translate industry terminology / jargon and present technical aspects at an appropriate comprehendible level for persons with novice -to- intermediate knowledge and skills, which includes diverse populations across Range's customers, customer relations representatives, management team, and technicians.
Maintenance and Testing:
a. Maintain optimal levels of service through performing quality assurance testing, implementing preventive care and building maintenance where required and as scheduled.
b. Perform scheduled and as needed data backups.
c. Monitor and respond to alarms and report cause and status to management as promptly as possible.
d. Initiate restorations, testing of refurbished equipment/systems, and battery testing.
e. Maintain equipment using SSH (Secure Shell Protocol)
f. Ability to read DLR's (Design Layout Records) of circuits as necessary.
g. Use specialized technical equipment to test several types of signaling.
Teamwork:
a. Engage and partner with various teams and key stakeholders (internal and external) to accomplish projects.
b. Support the team(s) and affiliated departments by performing appropriate tests and assessments to triage events and minimize network problems and outages.
Customer Service Driven:
a. Proactively communicate with business and residential customers on project status and delivery dates/updates.
b. Field customer inquiries, respond in a timely manner with information to help the customer understand the next steps options.
Serve as a customer support team, patiently listen to customers to understand their concerns and interests.
a. Professionally explain situations and information and maintain a helpful perspective.
b. Occasionally this role will need to facilitate de-escalation with customers who experience emotional highs and lows, which may be presented unprofessionally by the customer; yet Range requires this role to respond empathetically and to maintain professionalism.
Meeting and maintaining compliance with local, state and federal regulations across all areas of this role's oversight is an expectation and key objective.
Uphold and demonstrate your commitment to Range's values in everything you do.? Be Innovative-Create the environment where we continually improve and adapt, Be Kind---Our actions make a difference, Be Trustworthy---Do the right thing, take responsibility for our actions, and honor our commitments, and Be United---People are our purpose; unified teams build the strongest networks.
Performs various other IT related functions and duties as assigned.
MINIMUM QUALIFICATIONS (EXPERIENCE/EDUCATION): (A combination of demonstrable years' experience and applicable alternative training(s) may be considered in lieu of the following qualifications).
Successful completion of Technical School, a 2-year / associate degree (in Electronics, Telecommunications, IT/Networking, or a similar field of study preferred), OR the following experience under bullet (i).
a. Three (3) years of successful work experience performing telecommunications related functions.
Typing skills to be a minimum of 50 words per minute (50 wpm), with an 85%+ accuracy rate.
A valid, state-issued, and insurable drivers' license.
Working knowledge of local, state, and federal employment regulations.
Preferred: Completion of one or more of the following certifications:
Calix Access Equipment
Metaswitch MCT (Class 4 or 5)
CompTIA Network+
Nokia Optical Network Certification (ONC)
Cisco Certified Network Associate (CCNA)