Job Information
CVS Health Senior Service Advocate - OPS in Work At Home, Kansas
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
As part of the Member Advisory Team you will be responsible for telephonic outreach to our eligible members to help them make improved decisions about their healthcare. Our advisors demonstrate critical thinking and judgment to facilitate positive health care outcomes for members by providing care coordination, support, and education for members through the use of care management tools and resources.
Required Qualifications
2 years of experience in customer service, retail or inside sales, or health coaching
Data entry and documentation experience within member records is strongly preferred
Familiarity with basic medical terminology, health care, and the concepts of care management strongly preferred
Preferred Qualifications
Call center experience
Demonstrated organizational skills, including effective verbal and written communications skills required
Exhibits strong desire and commitment to serving others
Proficiency in Microsoft Word and Outlook
Bilingual (Spanish)
Bachelors Degree
Education
High School diploma or equivalent GED
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$18.50 - $38.82
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/07/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.