Job Information
CVS Health Senior Manager, Service Operations (Illinois Medicaid) in Work at Home, Illinois
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
The Senior Manager, Service Operations leads service delivery across configuration and encounter management to ensure accurate, compliant, and scalable operations. This role drives operational excellence, partners cross‑functionally with Product and Technology teams, and leads teams responsible for maintaining high‑quality service outcomes and continuous improvement.
Required Qualifications
7+ years of experience in healthcare
2+ year of experience managing a team
Experience supporting Medicaid & or Medicare programs , including familiarity with Medicaid operational workflows, policies, and compliance requirements
Strong understanding of operational controls, quality metrics, and process improvement
Ability to lead teams, manage change, and effectively partner with cross‑functional stakeholders
Experience working in regulated, high‑volume service environments
Experience in Microsoft office
Preferred Qualifications
Direct experience supporting Illinois Medicaid programs
Experience in healthcare, health plans, or technology‑enabled service organizations
Experience supporting audits, compliance reviews, or regulatory reporting
Experience managing configuration and encounter‑based operations or transaction lifecycle management in a highly matrixed organization
Education
- Bachelor’s degree in Business, Operations, Healthcare Administration, Information Systems, or a related field (or equivalent experience)
Pay Range
The typical pay range for this role is:
$82,940.00 - $182,549.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .
We anticipate the application window for this opening will close on: 04/22/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran — committed to diversity in the workplace.