Job Information
Manulife Regional Manager– Residential Mortgage Origination in Work At Home, Canada
The Regional Manager, Underwriting Services, plays a critical leadership role in supporting Manulife Bank’s residential mortgage origination business. Reporting to the Director, Underwriting Strategy & Operations , this role is accountable for the end-to-end performance of mortgage origination activities within an assigned region.
As a key connector between distribution partners, underwriting, fulfillment, and risk teams, the Regional Manager ensures timely, accurate, and high-quality decision-making while reinforcing a strong, balanced, risk-based culture. You will promote responsible lending, operational excellence, and a frictionless experience for customers and independent advice partners, while leading teams through change, growth, and continuous improvement.
This role offers meaningful exposure to credit operations, regional real estate market dynamics, and enterprise risk practices, with strong opportunities for long-term professional growth.
How You’ll Create Impact
Your leadership will directly drive growth in Manulife Bank’s Residential Mortgage business by delivering a competitive, high-quality, and efficient mortgage origination experience. Through collaboration, risk stewardship, and people leadership, you will strengthen partner confidence, enhance adjudication quality, and ensure consistent service excellence across your region.
Position Responsibilities:
Regional Leadership & Operations
Provide day-to-day leadership across underwriting and fulfillment activities within the assigned region, ensuring productivity, quality, and turnaround time targets are achieved.
Maintain strong operational oversight by working closely with underwriting, fulfillment, and business analytics partners to align on capacity, service standards, and risk expectations.
Monitor regional performance, productivity trends, and market dynamics; identify and implement strategies to improve efficiency, quality, and customer experience.
Credit Risk & Decision Governance
Empower underwriters while holding them accountable for sound, consistent, and risk-aligned decision-making.
Provides strategic leadership to fulfillment officers, ensuring efficient execution, quality outcomes, and strong service delivery.
Review and approve escalated applications, including mortgage material exceptions and discretionary lending limits, ensuring independent, accurate, and thorough analysis.
Recommend credit applications exceeding delegated authorities with well-supported rationale and documentation.
Provide guidance on credit risk issues, including transaction structuring changes to strengthen Manulife Bank’s position and mitigate risk exposure.
Conduct quality checks on adjudication and productivity, driving continuous improvement in origination and underwriting quality.
Collaboration & Stakeholder Management
Act as a liaison between regional distribution partners, underwriting, fulfillment, and risk teams to support business growth and operational effectiveness.
Build and maintain strong relationships with internal partners and external stakeholders to support seamless execution and shared accountability.
Translate complex technical and credit concepts into clear, accessible guidance for teams and partners.
People Leadership & Change Management
Lead, coach, and mentor direct reports through regular touchpoints (minimum monthly), fostering engagement, accountability, and professional development.
Champion a culture of change, empowerment, responsible risk-taking, and continuous improvement aligned with Manulife Bank’s values and risk appetite.
Encourage collaboration, ownership, and excellence across geographically dispersed teams.
Required Qualifications
7+ years of progressive experience in financial services, with a strong focus on residential lending, mortgage operations, underwriting, and/or credit risk.
Demonstrated ability to exercise sound judgment and adapt to changing business and regulatory environments.
The successful candidate will be required to communicate in English and French to support clients from various provinces outside of Québec.
Must reside in the region supported to ensure understanding of local real estate market trends and cultural nuances.
Underwriting and adjudication experience within the residential mortgage lending environment.
Strong understanding of Quebec residential real estate markets and provincial regulatory frameworks.
Preferred Qualifications
Proven experience leading teams through change, including process transformation, productivity shifts, and evolving business priorities.
Leadership experience supporting cross-functional or multi-location teams.
Experience working with mortgage adjudication systems, CRM tools, and loan origination platforms.
Post-secondary education in Business, Finance, Economics, or a related field (or equivalent experience).
Previous banking experience.
Proven leadership experience with accountability for productivity, quality, and risk outcomes.
Strong influencing, negotiation, and stakeholder management skills with the ability to achieve consensus.
Outstanding oral and written communication skills, with the ability to translate complex concepts into clear, actionable guidance.
Strong analytical and decision-making capabilities.
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
The role being advertised is an existing vacancy.
Acerca de Manulife y John Hancock
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .
Manulife es un empleador que ofrece igualdad de oportunidades
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a hr@manulife.com .
Referenced Salary Location
Canadá, Quebec -Remoto a tiempo completo
Modalidades de Trabajo
Remoto
Salary range is expected to be between
$88,800.00 CAD - $138,800.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a hr@manulife.com para conocer el rango salarial correspondiente a tu ubicación.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con hr@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .