Job Information
Dead River Company Service Dispatcher in Woodstock, Vermont
Description
Join Our Team - Find Your Future!
$20.00-$24.00/hr. based on individual skill set and experience.
Position Summary:We are seeking a detail-oriented and customer-focused Service Dispatcher to coordinate service dispatching, inventory, billing, payroll, and productivity within our service department. This role is essential in maintaining high customer satisfaction and ensuring efficient, profitable department operations. Hours of coverage are 7:00 to 5:00 with a rotating schedule.
Essential Responsibilities:
Professionally receive and process incoming service-related customer calls. Accurately enter information into the computer system and schedule service appointments.
Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.
Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.
Enter parts and labor details into the computer system to generate accurate service invoices.
Reconcile billable and non-billable technician time.
Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.
Assist with parts inventory control by recording parts used and supporting technicians with restocking.
Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.
Perform additional duties as assigned.
Highly Competitive Compensation and Industry Leading Benefits - Paid weekly!
Health Insurance – Premiums as low as $6 for full time employees!
Dental insurance and Vision Insurance
Company Provided Life insurance, Short-term and Long-Term disability
401(k) plan with company match
Paid time off and paid holidays
Tuition assistance for employees and scholarships available for employees’ children
Discounts on our products and services
Opportunities for growth throughout our footprint.
Education
- High school diploma or equivalent preferred.
Experience
- No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial.
Decision- Making Responsibilities:
Plan and schedule technician time for routine service work
Handle customer complaints and service-related issues; escalate complex matters to the Service Manager
Collaborate with the Service Manager on complex scheduling needs
If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.