Job Information
Summit School Services Operations Specialist in Wolfforth, Texas
Description
National Express LLC (NELLC) is the North American subsidiary of National Express Group, PLC, one of the premier transportation firms in the United Kingdom. We operate across 34 states and three provinces. All organizations share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. National Express School (NEXS) operates more than 22,500 school buses, serves more than 550 school districts in 31 states and three provinces, and transports more than 1.3 million students on a daily basis. National Express Transit (NEXT) operations transport more than 22 million passengers annually with more than 2,800 vehicles. National Express Shuttle (WeDriveU) serves more than nine million corporate and university passengers annually. NELLC’s corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 290 local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com .
Responsibilities:
Conduct and document required behind-the-wheel training for drivers.
Assist in driver recruitment process.
Conduct and/or participate in monthly safety meetings, including other safety assignments.
Conduct and document semi-annual behind-the-wheel driver evaluations.
Participate in the development and administration of customer safety awareness programs, and company-sponsored safety programs.
Review driver records from the state for violations and take appropriate corrective action.
Coordinate with safety and training supervisor to notify drivers of upcoming licenses and/or certificate expiration dates.
Investigate, report and record vehicle accidents, work-related injuries, and incidents.
Provides driver recruitment and administrative support to CSC management, generates reports, and assistance in the coordination of daily recruiting programs, plans and objectives.
Facilitate ongoing ADORE Recruiting Orientations to ensure applicants understand the process and requirements of becoming a Professional School Bus Driver.
Screen applicants to ensure they meet minimum company and state qualifications and requirements.
Manage daily internal and external applicant flow via Applicant Tracking System (Taleo) or external applicants received.
Administer applicant assessment evaluations ESI and conduct ADORES interviews, evaluate applicants and drivers in training throughout the applicant and training process.
Create and engaging and motivating environment for applicants and drivers in training.
Partner with Safety and Training to ensure an effective and timely training process of Drivers in Training,
Assists in the creation of offer letters, managing background checks and updating the applicant tracking system.
Coordinate the drug and background check process.
Compile and report on statistical and general data from the ATS and recruiting report.
Disposition applicants via Taleo and on Applicant and Training Tracker.
Marketing campaigns and phones call to licensed drivers.
Strengthen relationship with Community, Networking, utilize free government recruiting resources. Attend career events, school activities, etc.
Provide updates to General Manager and discuss driver resignations and terminations to understand reasoning for the purpose of recruiting improvement opportunities.
Maintain 105% or above driver staffing level.
This is a support role, and a strong customer support mentality is a must.
Generating payroll and billing reports as needed
Encouraging compliance with company policies and procedures
Maintaining accurate, organized, and up to date filing systems for all administrative records
Maintaining security of all files and records
Scheduling and invoicing field trips and charters
Completing Accounts Receivable, Accounts Payable, and Payroll tasks
Qualifications
High school diploma. GED, Associates Degree preferred, or equivalent combination of education and experience required
Commercial driving experience required. Proper School Bus CDL endorsements.
Thorough knowledge of Company regulations and state and laws relating to student transportation.
Appropriate vehicle class license, current medical and school bus driver’s certificate.
Preventable motor vehicle accident record would be considered
Acceptable driving performance for the past 12 months.
2-3 years’ experience in a recruiting or employment support role; office experience may be substituted for previously stated education and experience
Excellent customer service and interpersonal relationships building required
Ability to work in a team environment and work independently with minimal supervision
Ability to handle confidential, sensitive, and critical issues with demonstrated history of a commitment to ethics, honesty, integrity, and credibility
Interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals, excellent verbal, and written communication skills
Ability to maintain professionalism and exercise discretion when working with sensitive information
Knowledge of word processing, spreadsheet, presentation, and email software (preferably Microsoft Word, Excel, PowerPoint, Outlook, Internet).
At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law
National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer
Job: Operations Field
Primary Location: United States-Texas-Wolfforth-Wolfforth, TX
Work Locations Wolfforth, TX 8416 Alcove Ave. Wolfforth 79382
Organization United States Bus
Schedule Full-time
Employee Status Regular
Travel No
Req ID: 222585