Job Information
American Tower Director, Service Delivery in Woburn, Massachusetts
The Team
We are seeking a Director of Service Delivery (Verizon-National) to lead all revenue-generating services for a region within one of our major wireless carrier accounts within American Tower’s U.S. Tower division’s Service Delivery organization. Service Delivery provides customer services across the division’s assets, from pre-application and acquisition services through construction and integration. Day to day you will focus on a specific customer’s experiences through superior quality, predictable planning, forecasting, and cycle times. You will have regional oversight and lead a team that focuses on services. As a Director, you will partner cross-functionally to ensure alignment while value-engineering internal processes and tools to improve efficiencies. You will serve as the main escalation point within a defined area and engage with the customer directly at all levels for issue resolution and to strengthen partnerships to provide a positive customer experience.
What You Need to Succeed
Bachelor’s degree and a minimum 12 years of combined telecommunications real estate, construction management, sales, or customer service experience required.
Minimum 8 years’ management experience in complex transactional environments required.
Experience leading customer-facing teams and the ability to engage with a customer with a strong leadership presence and ability to identify and resolve customer-centric issues.
Approximately 40% travel may be required to support the position’s responsibilities.
Strong organization, planning, and project management skills; ability to prioritize tasks for yourself and a team to meet requirements and deadlines.
Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
Strong leadership skills; ability to drive and motivate a team to achieve results while maintaining a positive culture.
What You Can Offer Us
Lead a team responsible for providing services including pre-application services, project and construction management, forecasting, real estate, purchase order collection, architectural and engineering services, zoning, construction management, close out, and customer acceptance.
Develop and oversee resource planning, providing leadership and subject matter expertise to the account to ensure consistent execution.
Partner with the customer to proactively plan and forecast build-plan objectives to ensure alignment of goals and that internal and external resources are in place, including general contractors to execute and that service-level commitments are achieved.
Execute strategies and drive standardization and consistencies across Market Managers, Project Managers, and Construction Managers to achieve positive results for the business and customer.
Have fiscal responsibility for assigned customer account to include revenue forecasts, margins, service level commitments and fee collection issue resolution.
Engage key partners and constituents, specifically with the Services Operations, Supply Chain, Sales, Engineering, and Network Operations teams, to communicate the customer’s goals and objectives to ensure project delivery.
As a Director, you are responsible for the recruitment, performance management, and career development of Market Managers and their teams. You will also be expected to cultivate a collaborative team dynamic that enables us to meet our business objectives.
Other duties as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice.
American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here (https://www.americantower.com/us/careers/benefits) to learn more.
Requisition ID : 2527