Job Information
22nd Century Technologies, Inc. TELECOMMUNICATIONS ORDER MANAGEMENT SPECIALIST in Winter Haven, Florida
No Agency Fee
Job Offered by No Fee Staffing Agency
JOB TITLE: TELECOMMUNICATIONS ORDER MANAGEMENT SPECIALIST
Must possess the physical, developmental and mental ability to perform job tasks, responsibilities and duties of the job illustrated below:
MAJOR FUNCTION
This position reports to the Telecommunications Supervisor. The Telecommunications Order Management Specialist works collaboratively with the Telecommunications team, the Division Fiscal Manager (IT), County divisions, Constitutionals, and external service providers to coordinate, process, and document all telecommunications service orders. This position is responsible for ordering, modifying, disconnecting, and tracking voice, data, wireless, and circuit services to ensure accurate provisioning, timely delivery, cost control, and proper documentation within the Countys enterprise telecommunications environment.
ILLUSTRATIVE DUTIES
Coordinates and processes service orders for voice lines, data circuits, SIP trunks, PRI, MPLS, broadband, wireless, and related telecommunications services.
Submits, tracks, and manages service orders and disconnect requests with telecommunications carriers and service providers.
Reviews and analyzes Customer Service Records (CSRs) to ensure accuracy of billing and service configurations.
Maintains accurate documentation of circuits, telephone numbers, account information, service inventories, and vendor records.
Communicates order status updates to County departments and stakeholders.
Coordinates service installations, changes, and disconnects to align with project timelines and operational needs.
Assists with billing review, dispute resolution, and cost verification related to telecommunications services.
Maintains and updates telecommunications databases, spreadsheets, and ticketing systems.
Supports service transitions, number porting, and carrier migrations as required.
Works with Telecommunications technical staff to ensure proper activation and decommissioning of services.
Provides reports related to service inventory, order status, and vendor performance.
Performs related duties as required.
Travel may be required.
MINIMUM QUALIFICATIONS
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