Job Information
LEGOLAND Resort Operations Host - Experiences Z1 - PT in Winter Haven, Florida
What you'll bring to the team
At the heart of everything we do is guest obsession —and as a Resort Operations Host – Experience , you’ll play a key role in delivering exceptional experiences across our resort. This is a dynamic, guest-facing role where no two days are the same. You’ll be trained across multiple areas of the resort, supporting admissions, retail, attractions, and guest engagement, all while bringing our Merlin Values to life.
If you thrive in fast-paced environments, love working with people, and want to be part of a world-class destination, this could be the perfect role for you.
? What You’ll Be Doing
Work across a variety of resort zones, supporting smooth daily operations and outstanding guest service.
Welcome guests at entrances, manage ticket scanning and admissions, and ensure efficient guest flow.
Support retail operations, including processing sales, handling inventory, preventing loss, and identifying upselling opportunities.
Assist with shows, educational classes, and interactive experiences—helping prepare venues and engage guests.
Complete opening and closing procedures in line with operational standards.
Liaise with leadership teams to help resolve guest concerns and ensure a seamless resort-wide experience.
Adapt to different roles as needed, collaborating with your team to enhance every guest’s visit.
Work Environment & Physical Requirements
Work across indoor, outdoor, and enclosed spaces with varying temperatures and surfaces.
Exposure to wet or humid conditions and potential food allergens.
Regular standing, walking, and occasional sitting throughout the day.
Ability to see, hear, and communicate clearly to follow safety procedures and interact with guests.
Qualifications & Experience
What We’re Looking For
Previous experience in a guest-facing role (theme park, attraction, retail, or hospitality experience is a plus).
Friendly, confident communicator who enjoys working as part of a team.
Basic math and computer skills.
Flexible availability, including evenings, weekends, and holidays, to support resort operations.
Benefits
Pay Range
USD $14.00/Hr.
Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/11645/resort-operations-host---experiences-z1---pt/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-State-City) US-FL-Winter Haven
Job ID 2026-11645
Employment Type Part-Time
Offer/Contract Type At Will (US Only)
Location Name LEGOLAND Florida