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This position plays a key role in analyzing, planning, and implementing technology solutions that help departments operate more efficiently across the City of Wilmington. Acting as a bridge between users and technology, youll translate needs into effective solutions by supporting systems and databases, troubleshooting hardware and software issues, evaluating vendor tools, and identifying opportunities for improvement. Youll also contribute to system enhancements, develop specialized reports and applications, coordinate training, and help ensure technology investments are effective, secure, and aligned with organizational needs.

Please note this is a repost - Candidates currently of file are still under consideration

Typical Tasks

• [What Youll Do ]{data-start="450" end="468" pasted="true"}
  • Support and enhance systems by coordinating installations, upgrades, and ongoing performance improvements
  • Provide responsive, high-quality support by troubleshooting issues and assisting users across departments
  • Partner with teams to understand needs, recommend solutions, and improve overall system functionality
  • Research and evaluate technology trends, software, and hardware to keep systems current and effective
  • Facilitate training and ensure users feel confident and supported
  • Monitor access, permissions, and system integrity
• Customer Service and Support
  • Provide exceptional, customer-focused technical support across departments
  • Troubleshoot break/fix issues for systems, software, hardware, and integrations
  • Work directly with vendors to report issues, validate findings, coordinate fixes, and ensure timely resolution of system or application problems
  • Assist users in understanding system capabilities, processes, and best practices
• [Project Leadership and Impact ]{data-start="1301" end="1332"}
  • Lead and support projects from planning through implementation
  • Collaborate with departments, vendors, and consultants to deliver high-quality solutions
  • Ensure systems and tools are efficient, cost-effective, and aligned with organizational needs
  • Guide project teams using established project management methodologies
• [Why This Role Matters ]{data-start="1675" end="1700"} You wont just support technologyyoull shape how it works. Your contributions will improve efficiency, strengthen security, and help departments better serve the community across the City of Wilmington.

Qualifications

Required Qualifications

Bachelor's degreein Computer Science, Information Technology, Business Administration or closely related discipline

and 3 years relevant IT experience

Or

Associate's degreein Computer Science, Information Technology, Business Administration or closely related discipline

and 5 years relevant IT experience

Or

High School Diploma

or GED

and 7 years relevant IT experience

Other Requirements:

• Valid Driver's License
• Ability to remain flexible and adapt to changing job responsibilities and duties.
• Ability to use and support a wide variety of computer applications.
• Knowledge to develop and implement project articles such as charter, scope of work, work breakdown structure, request for proposal development, resource loaded project plan, change control, communications plan, risk mitigation plan, test, and acceptance plan.
• Experience working with business processes, data management, and applications.
• Ability to communicate and foster a cooperative and professional culture.

Note:Selected applicant must pass a driving and criminal history check.

Supplemental Information

PHYSICAL DEMANDS:

Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

WORKING CONDITIONS:

This position generally requires working in an off ce setting.

Our Core Values:

INCLUSION | COLLABORATION | CREATIVITY | ACCOUNTABILITY

Our Mission Statement:

Through forward-thinking policies and responsible stewardship, we arecreating a better city every daywith excellent core services and quality of life for all.

What we offer:

The City of Wilmington believes that employees are one of our most important resources. We offer an excellent salary and competitive benefits package to serve the needs of our employees and their families. Our benefits package includes:

Comprehensive medical, dental, and vision insurance + many other insurance options

Excellent retirement benefits, including a city provided 4.5% contribution each pay period into a 401(k)account and automatic enrollment into the North Carolina Local Government Employees Retirement System

Employer-paid health and wellness clinic

Free on-site city gym access

Paid sick and vacation leave + 13paid holidays per year

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