Job Information
JPMorgan Chase Vice President, Ultimate Rewards - Strategic Partnerships in Wilmington, Delaware
Join us to shape the future of our Point Transfer program and deliver exceptional value to our customers. Make a meaningful impact by driving innovation and collaboration across teams.
As the Vice President of Ultimate Rewards - Strategic Partnerships you will play an integral role in the strategic direction, development, and execution of the Point Transfer program. You will be responsible for building partner relationships, managing program economics, as well as driving customer engagement, loyalty, and satisfaction through innovative promotions and seamless program operations; will have deep experience in relationship management, loyalty, analytics, and a passion for delivering exceptional customer value. Also you will combine strong business acumen with exceptional storytelling and leadership skills, and thrive in a fast-paced, highly visible environment.
Job Responsibilities:
Develop and execute the long-term strategy for the Ultimate Rewards Point Transfer program, ensuring the program's value proposition is aligned with business goals.
Manage partner relationships while driving customer value, program economics and contractual commitments.
Identify and implement new features, customer experiences, and promotions to enhance program value and competitiveness.
Work with cross-functional teams (finance, product, marketing, analytics) to deliver program initiatives.
Stay connected to day-to-day operations of the Ultimate Rewards Point Transfer program, ensuring a seamless customer experience and partner satisfaction.
Monitor and manage program expenses on a monthly basis, identifying opportunities for cost optimization and efficiency.
Design and implement initiatives to drive customer engagement and satisfaction
Partner with marketing and product teams to develop compelling campaigns and experiences
Analyze customer data and market trends to inform program enhancements and personalization strategies.
Ensure program compliance with regulatory requirements and internal policies.
Identify and mitigate program risks.
Required qualifications, capabilities and skills:
Bachelor's degree in Business, Marketing, Finance, or related field; MBA preferred.
7+ years of experience in relationship management, loyalty/rewards program management, preferably in financial services or consumer products.
Strong analytical skills and attention to detail, with comfortability in owning ambiguous projects and operating in a complex, highly matrixed environment.
Experience with translating detailed insights into 'big picture' narrative that enables data-driven decision making and supports business goals.
Ability to identify opportunities and create a framework to analyze, develop a recommendation, get buy-in and drive outcomes.
Excellent leadership, communication, and stakeholder management skills.
Experience managing multiple, large-scale projects and cross-functional teams.
Growth mindset, collaborative and positively contributes to team culture.
Knowledge of regulatory and compliance requirements related to loyalty programs is a plus.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
New York,NY $133,000.00 - $190,000.00 / year