Job Information
Ziegler Inc. Branch Operations Manager in Willmar, Minnesota
Ziegler CAT has an opening for a Branch Operations Manager to lead the branch service and parts departments to ensure an efficient and profitable operation. The ideal candidate will be someone who is passionate about developing and leading a successful team of employees, building the branch’s profitability, and creating exceptional customer relationships that continue to keep Ziegler CAT the dealer of choice.
Responsibilities:
Set the standard for safety, contamination control, quality, WIP and other standards which reinforce established practices and procedures for the branch
Maintain the highest level of customer satisfaction through communication, professionalism and urgency before, during and after the sale
Put together action plans and financial objectives for the overall success of the branch
Create a realistic and accurate Capital Expense Budget annually
Implement and maintain procedures to meet our customers’ expectations for after-hours service
Work closely with branch supervisors about issues involving customers, employees, equipment, etc.
Partner with the sales team to communicate opportunities for sales, visit customers or potential customers, and support after hours calls for customers on weekends when needed
Ensure credit policies are administered correctly and according to established guidelines
Understand local markets and work with Sales and Administration to ensure market-based pricing
Oversee recruiting and hiring of the branch team; ensure the organization structure supports the needs of the branch, customers, and company
Manage workforce to ensure maximum productivity and effectiveness through mentoring and appropriate training opportunities
Resolve conflicts in a timely and professional manner through feedback and coaching
Ensure that all branch employees are given regular, fair and accurate performance evaluations
Qualifications:
2 or 4 year degree preferred; High school diploma required
4+ years related supervisory/leadership experience strongly preferred
Exhibit the values of the Ziegler Way and have the ability to develop teams that exude these values
Knowledge of product line and/or a willingness to continue education on new products required
Strong computer and organizational skills required
Strong people leader who develops his/her employees through coaching and feedback
Strong business acumen and ability to make good and timely decisions for customers and the company
Personal Attributes: Creative Thinking, Conflict Management, Customer Focus, Integrity, Planning and Organization
Travel:
Up to 10% travel
Minimum Physical Requirements:
• Standing, walking, using hands, talking, hearing.• Working Conditions may be indoor and/or outdoor. Noise level may be loud at times. This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.
SEE YOURSELF AT ZIEGLER
Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!
The total compensation (base plus incentive) for this position is
$111,300.00 to $166,900.00
Starting wage is dependent on skills, experience, and education. Along with competitive pay, full time positions are benefits eligible which includes:
Health, Dental, Vision and Life Insurance
15 days of PTO your first year, accrual starts day 1
9 paid holidays
401(k) plan with company contribution and match
HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
Short-Term and Long-Term Disability Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Education Assistance
At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
What We Can Offer You
Competitive pay
Health, dental/orthodontia, vision & life insurances
Paid time off (PTO) – 15 days to start
9 Paid holidays
401(k) contributions & match
HSA, Ziegler contributes up to $1000 tax-free annually
STD & LTD Insurance, FSA & EAP
Paid Parental Leave & Funeral Leave
Fitness membership discount
Ongoing training
Education assistance
Advancement opportunities
Safe, clean, and friendly work environment
Military Friendly
Ziegler employs a wide variety of former U.S. Armed Services personnel. We actively hire those with prior military experience and accommodate the needs of Reserve and National Guard members.
Build Your Career at Ziegler
Ziegler sells and services CAT® construction and mining equipment, generators and industrial engines in Minnesota and Iowa, as well as AGCO agricultural equipment across Minnesota, Iowa and Missouri. Ziegler has a team focus, a first-class reputation for service, and a healthy work-life balance. We train our employees to do things the Ziegler Way — the right way —and then we take it one step further. If you’re a talented, hard-working and down-to-earth person, you’ll fit in perfectly here.