Job Information
M&T Bank Commercial Service Supervisor in Williamsville, New York
Overview:
Supervise commercial support activities of a service team at one of multiple locations in accordance with established policies and procedures. Provide operational, technical and functional expertise in work policies and procedures.
Primary Responsibilities :
Serve as a champion for the partnership between the respective Commercial Support Teams within the regions and those more centrally located.
Supervise a large commercial support team, possibly at multiple locations. Ensure that assigned commercial support team is performing assigned duties and responsibilities in accordance with established policies and procedures.
Make recommendations for improving processes and procedures that will result in risk mitigation, time savings, cost reduction, or an improvement in customer satisfaction.
Proactively document unwritten procedures and collaborate with Procedures Manager.
Assist with the development and implementation of training programs for the commercial support team.
Provide advice and guidance to commercial support team regarding workload prioritization, procedures, risk avoidance, personnel issues, and problem customer situations.
Partnering with the COM, manage and troubleshoot problem situations.
Responsible for performance management, employee development, employee engagement, and disciplinary action for assigned commercial support team.
Supervise and make recommendations to streamline ad hoc data collection requests.
Assist in the development of new service or credit support review process as needed.
Develop relationship with internal partners throughout the bank. Partner on the development of materials for new initiatives when possible.
Responsible for partnering with line management to understand needs and ensure that the commercial support team is effectively and efficiently meeting them.
Represent the team in the communication of concerns to partners and line management.
Exercises supervisory authority concerning staffing, performance appraisals, promotions, and employee relations matters.
Serve as an ambassador for the Commercial Service Team and M&T Bank by developing and maintaining strong internal and external partnerships.
Possible travel to perform work duties and for training and special projects.
Education and Experience Required:
Bachelor’s degree or a minimum of 3 year customer service or operations experience in Banking or in lieu of degree a combined minimum of 5 years higher education and/or experience including customer service or operations experience in Banking.
2 years supervisory experience, including mentoring & coaching
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $62,200.00 - $103,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Location
Williamsville, New York, United States of America
M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.