Job Information
Arizona Employer Agent, Ticket - Seasonal in Williams, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7387846
Join our Transportation team at the Grand Canyon Railway and Hotel!
Why the Grand Canyon Railway?\ We are a welcoming community that works hard, shares a real passion for the environment, and enjoys crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are proud to offer these unique Grand Canyon experiences.
Job Summary:
This is a short-term, seasonal position at the Grand Canyon Railway in Williams, Arizona, with a season of 11/03/2023 to 12/31/2023. The Ticketing Agent is responsible for ensuring all daily functions are completed at the Ticket Counter. Duties include but are not limited to: ensuring accurate batching of train tickets, confirming reservations, answering phones, and issuing and explaining train tickets to passengers.
Responsibilities
- Fully understand and support Xanterra Mission Statement and Core Values.
- Daily batching: printing tickets, verifying special requests, processing collection required reservations.
- Ability to learn and maintain knowledge about the Grand Canyon Railway and Grand Canyon National Park
- Greets walk-up guests and make new reservations.
- Professionally communicate with all guests about the daily operation and schedule of the train.
- Answering phones and professionally taking phone reservations.
- Provide information and offer additional services to guests to enhance their stay.
- Follow all cash handling policies and procedures.
- Responsible for understanding and adhering to all prescribed Environmental Management Systems (EMS) policies and corporate commitments to maintain ISO 14001 goals and guidelines; reduce, reuse, and recycle program.
- Maintains organization and flexibility in carrying out daily job duties.
- Effectively handles stressful situations in a public setting and professionally resolves guest-related problems.
- Establishes and maintains effective professional working relationships with co-workers, directors, and other departments, working together in a positive work environment.
- Other duties as assigned.