Job Information
ManpowerGroup Site Analyst (A/V Support) in Wickliffe, Ohio
Our client, a leading organization in the chemical manufacturing sector, is seeking a Site Analyst (A/V Support) to join their team. As a Site Analyst (A/V Support), you will be part of the IT Support Department supporting multiple locations. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.
Job Title: Site Analyst (A/V Support)
Location: Wickliffe, Ohio
What's the Job?
Record all service requests in the ticketing system, including calls, emails, chats, walk-ins, and voicemails.
Provide accurate and complete solutions to user inquiries and escalate issues when necessary.
Keep users informed on the status of requests and incidents to ensure transparency and satisfaction.
Troubleshoot complex PC hardware and software issues, perform installations, and upgrades.
Partner with cross-functional teams to resolve incidents and fulfill service requests efficiently.
What's Needed?
Proven experience supporting meeting room AV systems and technologies.
Hands-on experience with large meeting room AV setups, including multi-display configurations, audio systems, switching equipment, and integrated control systems.
Experience supporting Polycom/HP Teams Room devices, including deployment, firmware updates, diagnostics, and Teams integration.
Ability to troubleshoot complex AV issues such as echo, latency, device connectivity failures, and hardware malfunctions.
Strong communication skills and the ability to work collaboratively with diverse teams and stakeholders.
What's in it for me?
Opportunity to work in a dynamic and innovative environment.
Chance to develop and refine your AV and IT support skills.
Engagement with cutting-edge meeting room technologies and solutions.
Supportive team environment that values diversity and inclusion.
Potential for career growth within a global organization.
Upon completion of waiting period consultants are eligible for:
Medical and Prescription Drug Plans
Dental Plan
Vision Plan
Health Savings Account
Health Flexible Spending Account
Dependent Care Flexible Spending Account
Supplemental Life Insurance
Short Term and Long Term Disability Insurance
Business Travel Insurance
401(k), Plus Match
Weekly Pay
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.