Job Information
DSV Global Transport and Logistics Light Assembly Repair Clerk in Wichita, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13535459
*Role Summary:\ *As a Customer Service Employee, you will play a crucial role in maintaining positive customer relationships and ensuring excellent customer service experiences. Your responsibilities include monitoring and upkeep of lineside point of delivery locations throughout campus. The organization, cleanliness, ability to identify parts compliance issues and coordinating with team members to meet customer needs efficiently while upholding the company\'s standards of customer satisfaction.
Principal Responsibilities:
(The following is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all expectations.):
- Lineside kitting of parts through use of kit carts, kit boxes or any staging structure at the point of delivery areas.
- Removing parts from vendor packaging at point of delivery areas as needed.
- Organize all delivered orders specific to customer needs/desire at point of delivery areas.
- General organization and cleanliness of point of delivery areas, removal of unnecessary items and discarding of trash.
- Safety Compliance: Adhere to the Safety Policy and Guidelines to ensure a safe warehouse working environment.
- Process Knowledge: Develop a good understanding of the delivery process as well as order paperwork information to provide accurate placement/organization as well as feedback to customer inquiries.
- Customer Communication: Provide communication to the customer and the management team regarding part issues within delivery point areas.
- Delivery: Utilize designated vehicles to deliver product to the customer, as well as return product to warehouse as needed.
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