Job Information
Cognizant Field services Engineer - White plains NY in White Plains, New York
Job Title: Field services Engineer
Location : White plains NY
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Job Summary –
Field Services Engineer provides onsite and remote technical support for hardware, software, and network issues. They install, troubleshoot, and maintain IT infrastructure while ensuring minimal downtime. The role involves direct customer interaction, incident resolution, and adherence to SLAs and safety standards.
Key Responsibilities –
• Provide onsite and remote support for hardware, software, network, and peripheral issues
• Install, configure, and maintain desktops, laptops, servers, printers, and network devices
• Diagnose and resolve incidents within defined SLAs, escalating when required
• Perform break/fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities
• Coordinate with remote support teams and vendors for complex issue resolution
• Ensure compliance with security, safety, and customer policies while working onsite
• Document incidents, resolutions, and asset updates accurately in ticketing systems
Essential Skill required
• Strong troubleshooting skills for hardware, software, and network issues
• Hands on experience with desktops, laptops, servers, printers, and peripheral devices
• Working knowledge of Windows OS, basic networking (LAN/WAN), and ITSM tools Ability to perform IMAC, break/fix, and onsite support activities independently Good communication and customer handling skills
• Ability to work under pressure and meet SLA commitments
• Awareness of security, safety, and compliance standards
Education Qualifications required :-
• Diploma or Bachelor’s degree in Computer Science, Information Technology, Electronics, or a related field
Salary and Other Compensation:
The annual salary for this position is between $ 63,000 to $74,500 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.