Job Information
Robert Half Senior Representative, Customer Service - Skilled in Weston, Florida
Description
Customer Service / Segmentation Specialist II
Shift: Second Shift (3:30 PM – 12:00 AM)
Schedule: Full-Time | Onsite
Position Overview
We are seeking two highly motivated Customer Service / Segmentation Specialist II professionals to support anticipated growth and workforce needs at an onsite operations location in Weston. This is a second-shift, onsite role requiring strong attention to detail, technical aptitude, and a commitment to quality and consistency.
In this role, you will function as a senior-level producer of pre-operative plans, contributing directly to departmental production targets. Demand continues to grow, and while overtime is infrequent, extended workweeks (55+ hours) may occasionally be required.
This is not a remote position.
Core Shift Hours
3:30 PM – 12:00 AM
Overtime may be required based on business needs
Key Responsibilities
Create and manage cases using a proprietary case management system
Review CT scans to ensure conformity with established surgical protocols
Segment CT scans using specialized software to create accurate 3D anatomical bone models
Develop pre-operative surgical plans using digital bone models for robotically assisted total hip and knee replacement procedures
Review CT segmentations and surgical plans for:
Anatomical landmark accuracy
Implant sizing and positioning
Upload completed pre-operative plans to field-based personnel
Accurately document all activities in accordance with prescribed methods and procedures
Follow detailed work instructions to ensure consistent, high-quality output
Meet individual, team, and departmental production and quality targets
Requirements
Required Qualifications
Proficiency in English (reading and speaking)
High School Diploma or equivalent (required)
Minimum of 2 years of work experience, or equivalent education
Associate’s degree or higher may be considered in lieu of experience
Ability to work onsite during second-shift hours
•Preferred Qualifications
Bachelor’s degree or equivalent education
Proficiency in Microsoft Office Suite
Experience with SharePoint and/or Materialise MIMICS
Working knowledge of Adobe Photoshop (plus)
Certification or professional experience in:
Radiology (CT, X-Ray, MRI)
Nursing or a related clinical field
Completion of a college-level anatomy course
Demonstrated customer service orientation
Strong interpersonal and communication skills
Ability to manage multiple tasks efficiently in a fast-paced environment
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