Job Information
TEKsystems Back Up Care - Customer Service Rep. in Westminster, Colorado
Position Overview
This role supports Back‑Up Care team
(Customer Care Specialist). You will assist employees from
client companies who are experiencing unexpected child care issues, such as
provider closures, illness, or scheduling conflicts.
Your goal will be to help parents secure alternative child
care so they can continue working without disruption.
Key Responsibilities
Handle inbound calls from client employees and/or make outbound calls to child care centers or in‑home care providers
Identify caller needs and gather required information without a scripted process
Coordinate child care solutions using internal systems and networks
Accurately document conversations and actions in the CRM (Microsoft Dynamics)
Navigate multiple systems simultaneously using dual monitors
Demonstrate empathy and professionalism, especially when speaking with stressed or frustrated parents
Required Qualifications
High school diploma or equivalent
Minimum 1 year of customer service, help desk, or call center experience
Strong written and verbal communication skills
Ability to document calls clearly and accurately
Typing speed of 35 WPM or higher with solid data‑entry skills
Proficiency with Microsoft Outlook and basic computer functions
Strong organizational skills and ability to work in a fast‑paced environment
Willingness to learn new systems and processes
Nice to Have:
- Exposure to higher education (Associate’s or Bachelor’s degree)
Schedule, Location & Pay
Location: 11030 Circle Point Road, Westminster, CO 80020 (on‑site)
Pay Rate: $18.75/hour
Schedule: Full‑time, 40 hours/week
Call center operates 24/7, but on‑site shifts are primarily:
Monday–Friday: 8:00 AM – 6:00 PM
Occasional Saturday or Sunday shifts (8:00 AM – 5:00 PM)
No overnight shifts
Breaks and lunches are flexible within guidelines
Training & Remote Eligibility
5 weeks of on‑site training (Monday–Friday, 8:00 AM–4:30 PM)
3 weeks classroom training
2 weeks nesting
Based on performance and attendance, consultants may be eligible to transition to a remote setup after meeting tenure and performance expectations
Job Type & Location
This is a Contract position based out of Westminster, CO.
Pay and Benefits
The pay range for this position is $18.75 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westminster,CO.
Application Deadline
This position is anticipated to close on Apr 20, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.