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Workplace Experience Coordinator - JLL

What this job involves:

The Workplace Experience Coordinator is responsible for delivering an exceptional onsite workplace experience for all Amgen personnel, guests, and partners. This role supports daytoday customer service operations, event coordination, space readiness, communications, hospitality activities, and alignment with JLL service standards. The Wx Coordinator partners closely with Facilities Operations, Vendor Services, EHSS, Quality, Security, Engineering, and other stakeholders to ensure the site environment is welcoming, safe, compliant, and highly functional. This role requires strong communication skills, high attention to detail, and a customercentric mindset while supporting a fastpaced, regulated environment.

A hospitality mindset is fundamental to delivering exceptional workplace experiences for our client. We seek candidates who excel in collaborative environments, communicate effectively with diverse stakeholders, manage multiple priorities simultaneously, maintain high standards of accuracy, and adapt quickly to resolve challenges.

What your day to day will look like:

Workplace Experience & Customer Engagement

• Serve as a primary point of contact for daily occupant questions, requests, service needs, and general Wx support.
• Support a welcoming, professional, and customerfocused environment in lobbies, office areas, collaboration spaces, and general common areas.
• Assist with daily site experience walk-throughs, ensuring cleanliness, safety, wayfinding, supplies, and overall readiness.
• Maintain communication boards, visitor information, and messaging updates across key areas.
• Assist with employee onboarding support, workspace orientation, and facility familiarization.

Event & Space Coordination

• Coordinate small- to midsize onsite events including room setup, logistics, meeting support, and vendor coordination.
• Assist with seating plans, space readiness, signage, conference room functionality, and occupancy-related tasks.
• Partner with Facilities, IT, Security, and departmental representatives for event and meeting requirements.
• Support workplace programs (awareness days, engagement activities, wellness touchpoints, etc.).

Vendor & Service Partner Support

• Collaborate with the Vendor Service Manager to ensure vendor teams (cleaning, landscaping, pest control, hospitality, etc.) deliver consistent service standards.
• Confirm execution of daily service routes, spot checks, and readiness activities.
• Communicate service gaps or issues, escalating when necessary.
• Coordinate and help verify completion of workplace experience tasks executed by vendors.

Communication & Stakeholder Support

• Assist with internal communications, announcements, updates, and digital postings related to workplace experience.
• Capture and relay feedback from occupants to support continuous improvement efforts.
• Maintain updated workplace guides, SOPs, playbooks, and Wx service documentation.

Operations Support

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