Job Information
Amica Mutual Insurance Company Associate Customer Care Representative in Westborough, Massachusetts
Job Overview: This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities: \ Conduct professional telephone conversations to service customer accounts in a high call volume environment \ Problem-solve and use time effectively to multitask and prioritize work \ Assist customers with various billing and policy change transactions over the phone \ Gain customer trust and respect by establishing and maintaining effective relationships \ Demonstrate a high standard of customer service \ Collaborate with others in a team setting Salary and Work Schedule: A starting annual salary of \$45,261 (\$23.21/hr.). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to \$67,429 (\$34.58/hr.). The 37.5-hour work week is scheduled from Monday through Friday, between the core hours of 8:45 AM and 5 PM, and includes a few holidays and Saturdays annually. Work from home may be available up to two days a week once trained to work independently. Qualifications \ High school diploma or equivalent education required \ Previous customer service and sales experience \ Excellent interpersonal and communication skills \ Computer keyboard and processing skills \ Previous insurance background is a plus, but not required \ After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Click Here to Read Full Job Description