Job Information
Catholic Charities Serving Central Washington IT Support Technician in West Wenatchee, Washington
Description Position Summary: The IT Support Technician is responsible for providing technical support to the end users in Catholic Charities and Catholic Charities Housing Services, and other designated users. This position requires excellent customer service, working in a team environment to triage and address technical end user issues and the capacity to work independently to complete tasks and projects as directed. Primary Responsibilities Provide technical support to users by researching and answering questions, troubleshooting problems, maintaining workstation, and local machine network performance Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, mobile devices, etc.). Set up, configure, and maintain desktops, laptops, and related equipment. Assist with account setup, password resets, and user access requests. Monitor compliance with service agreements Improve system performance by identifying problems and recommending changes Update job knowledge by participating in education opportunities Travel to other offices as requested with a company provided vehicle (when available) or through mileage reimbursement Assist in onboarding/offboarding processes, including preparing and collecting IT equipment. Maintain inventory of IT hardware, software licenses, and supplies. Track all staff technical support requests and maintain documentation in a ticketing system - 2025 Implement updates and development changes to company computers systems and network Assist with procurement/installations of new computers, software and other IT related equipment Assist with operation monitoring and maintenance of the network Assist with phone, voicemail and conferencing systems for all office locations Create and update employee phone and voicemail accounts Configure Dial-in-Direct (DID) extensions Participate in an on-call rotation to respond to IT emergency (911) pages. Assist with video conferencing needs Perform other duties as assigned Qualifications Job Requirements: The following requirements are those that are normally required for the performance of this position. Any disabled applicant who does not meet one or more of the requirements, but who can perform the essential functions of the job (with or without reasonable accommodations) shall be deemed to meet these requirements. Physical Requirements: This position normally requires the physical demands of standing, walking, bending, lifting up to 30 pounds, keyboard fingering or performing other work requiring low physical exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 80% of the time. Non-Physical Requirements: Education High School Diploma required Technical Certificate or Associate Degree in Information Technology preferred Experience 1 year of experience in working with computer hardware and software required Special Skills Provide excellent customer service to staff and client Knowledge of Microsoft Office 365 (Word, Excel, etc.) Knowledge of Windows 10/11, MAC OS, and Windows Server 2016/2019/2022/2025 Knowledge of Active Directory, DHCP, DNS and Group Policy Knowledge of Mobile Device Management Outstanding troubleshooting and communication skills Ability to communicate effectively with staff and managers Ability to prioritize and manage multiple tasks with designated timelines Ability to maintain a positive, team-oriented attitude Ability to keep records and information confidential Ability to troubleshoot computer hardware, software and network issues Project management experience and/or critical thinking desired Licenses, Registration, or Certification Valid Washington State driver's license and minimum liability insura