Job Information
MOTOROLA INC Solution Design Architect in WEST VALLEY CITY, Utah
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department OverviewDepartment Description:
The Design and Tools (DandT) team is a critical component of the Centralized Managed Support Operations (CMSO) Organization, responsible for providing exceptional Solution Architecture and innovative technology solutions to enable and empower Motorola Solutions' Global Services Business to meet and exceed customer's expectations.Job Description
Scope of Responsibilities/Expectations:
The DandT Solution Design Architect will focus on developing service architectures and designs that enable the delivery of new service capabilities. These solutions will leverage the tools, technologies, and processes managed by the Design and Tools team. The architect will collaborate closely with the Global Services Offer Management team and internal CMSO Stakeholder to define and produce High-Level Designs (HLDs). These HLDs will serve as strategic roadmaps for operations teams and guide tool product managers in implementing the service vision. This is a pivotal role within the CMSO organization, with the responsibility to shape and ensure efficient, effective service delivery to our customers.
DandT Solution Design Architect - detailed tasks:
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Aligns DandT service solution designs with the strategic direction of the CMSO organization and Global Services Business, ensuring they meet evolving business requirements.
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Evaluates current and future service delivery and operations processes to develop innovative designs that enhance customer outcomes and operational efficiency.
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Identifies organizational needs by engaging internal operations teams and conducting external market research to inform the direction of service delivery and operational capabilities.
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Prepares service design briefing materials for management, clearly articulating proposed solutions and their operational benefits to CMSO.
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Collaborates with DandT Product Managers to inform strategic roadmaps, providing business and technical insights that reflect the demand backlog from the Offer Management Organization.
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Offers strategic guidance to the Services Offer Management Team, ensuring service offer requests and product capabilities align with the goals and toolsets supported by the Design and Tools team.
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Provide architectural support for customized deployments of the Local Service Management Platform product developed by the Design and Tools team.
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Support strategic projects that include working with DandT Product Managers on new tool evaluation, selection and architecture that is aligned with the business goals for the Global Services organization.
Specific Knowledge / Skills:
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Strategic thinking and visionary planning with a focus on long-term business and technology alignment.
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Deep technical expertise in major cloud platforms, including AWS, Microsoft Azure, and Google Cloud Platform (GCP).
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Strong knowledge of cloud-based SaaS platforms for ITSM, CRM, and contact management, such as ServiceNow, Salesforce, and PureCloud.
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Technical... For full info follow application link.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, ge nder identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.
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