Job Information
Insight Global IT Field Support Specialist in West Palm Beach, Florida
Job Description
Overview
We are seeking an IT Field Support Specialist to provide technical support for various jobsites and support in office. This role requires strong troubleshooting skills, excellent communication, and the ability to work independently while traveling frequently.
Key Responsibilities
Provide on-site and remote IT support for laptops, desktops, mobile devices (Apple & Android), and Windows systems.
Support Microsoft Office 365, SharePoint, and OneDrive.
Troubleshoot basic networking issues (DHCP, DNS, VPN, VLAN, IP addressing).
Document work thoroughly in ServiceNow and Excel; maintain shared calendars in Outlook.
Respond promptly to tickets, emails, and calls; manage helpdesk queue daily.
Configure and deploy jobsite networking equipment and computers.
Deliver excellent customer service to internal teams and project staff.
Work independently and proactively seek solutions or escalate issues when needed.
Benefits & Perks
Paid overtime during contract period.
Gas reimbursement at $0.70/mile (vehicle provided if travel exceeds $1,500 miles a month).
Growth opportunities and continuing education support.
Hourly pay is dependent on years of experience - starting at 30/hour
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
1–2 years in IT support.
Bachelor’s degree or equivalent experience.
Strong troubleshooting and communication skills.
Ability to create accurate documentation and manage tickets. (ServiceNow and excel)
Basic networking knowledge (training provided). Certifications such as Network+ or Palo Alto.
Experience with ServiceNow and Microsoft tools.