Job Information
Robert Half Client Support, Return Mail Processor (Tier II) in West Henrietta, New York
Description We are looking for a detail-oriented Client Support, Return Mail Processor (Tier II) to join our team on a contract basis in West Henrietta, New York. In this role, you will play a crucial part in ensuring the accuracy of client information and the timely processing of returned mail. The ideal candidate will have strong organizational skills and a commitment to providing excellent customer service while adhering to established policies and procedures.
Responsibilities:
• Process returned mail daily by logging it into the system and preparing new packages for mailing.
• Contact clients to verify and update business addresses as needed.
• Maintain accurate records and ensure all tasks comply with company policies and procedures.
• Utilize prescribed systems and software, including Salesforce and Adobe Flex, to efficiently manage tasks.
• Perform data entry duties with a focus on prioritization and organization.
• Assist with additional data entry tasks as required.
• Ensure high-quality service standards are met during all client interactions.
• Develop a basic understanding of operational guidelines and workflows to support assigned responsibilities.
• Handle physical tasks such as lifting packages weighing 10-20 pounds.
• Collaborate with team members to address any discrepancies or issues that arise during processing. Requirements • Proven experience in customer service or a related field.
• Proficiency in data entry and computer literacy, including familiarity with HRIS systems.
• Knowledge of Salesforce and Adobe Flex software is preferred.
• Strong ability to follow procedures and maintain attention to detail.
• Excellent organizational and prioritization skills.
• Reliable transportation to the work location.
• Commitment to delivering quality service and resolving issues effectively.
• Physical capability to lift packages weighing between 10-20 pounds. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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