Job Information
TEKsystems Financial Contact Center Representative in West Des Moines, Iowa
Now Hiring for a Financial Contact Center Representative!! This is a direct hire opportunity with our client in West Des Moines, IA!! It starts off paying $43,000-$44,000 with a $2,000 signing bonus after 90 days of employment!!
Description
In this role you will be answering an average of 45-55 inbound calls per day, ranging from simple requests to market sensitive complex inquiries from clients and financial professionals
You will receive extensive customer service training, product, & system training to remain current with operational policies, new products, and procedures
Receives and processes requests from agents, policy owners, and third parties via incoming calls
Educates customers on products and answer questions related to the company’s products such as product changes, tax consequences, state regulations, claims, etc.
Provides information regarding individual policies including beneficiary information, explanation of values, terms and conditions
Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex
Processes a variety of transactions include address changes, beneficiary changes, partial withdrawals, replacements, ownership changes, etc
Formulates correspondence with customers through various communication channels and takes initiative to be a solution seeker
Qualifications
1+ years of customer service experience required (call center, retail or restaurant)
Ability to optimally handle heavy call volumes and meet attendance and punctuality standards
Ability to multi-task and navigate multiple administrative systems required
Effective verbal and written communications, with proven success explaining concepts and processes to a diverse customer base.
PREFER:
Knowledge of annuities
Completed Bachelor's or Associate's degree
Shift
Monday-Friday, 8am-5pm
Hybrid schedule-4 days in office, 1 day remote
#centralpriority26
Job Type & Location
This is a Permanent position based out of West Des Moines, IA.
Pay and Benefits
The pay range for this position is $43000.00 - $43000.00/yr.
401(k) 401(k) matching Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance This position is eligible for quarterly and annual incentives!
Workplace Type
This is a hybrid position in West Des Moines,IA.
Application Deadline
This position is anticipated to close on May 4, 2026.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.