Job Information
Galicia, Inc DBA Progressive Management Systems Medical Call Center Customer Service Representative in West Covina, California
Full-Time Outsource Representatives
Job Description
- Outbound dialing both manually and using an automatic dialing system.
- Meet and maintain performance standards and monthly goals.
- Data research and multitasking; must be able to read client notes, maneuver through the collectors working screen and client portal, payment portal, listen, and talk simultaneously
- Data entry; must learn company standard abbreviations and codes
- Must learn about laws and regulations that govern the industry
- Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
- Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance
- Attend all training classes (must pass all training tests given)
- Perform other related duties as assigned or requested
- Must be able to interpret an EOB (explanation of benefits)
- Basic understanding of type of hospital visits (ER, OP, IP and OB)
Qualifications
High School diploma or equivalent.
Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
Must have ability to adapt to fast paced, dynamic environment
Wage range Offered: $19.00-$21.00 (hourly paid is based on experience)
Training will be compensated (at wage offered)
Medical and Dental benefits effective immediately
Vacation and Sick Accruals
6 paid legal holidays
Employee Stock Ownership Program
Hybrid - all work from home is based on performance. Any changes in law or client requirements to work from the office can occur without notice
Spanish speaking certification incentive- $2 per hour extra
- Possibility of earning a monthly bonus based on team hitting a minimum of 90% of the teams goal.
Please apply using the following link: