Job Information
Robert Half Configuration Analyst I (Contractor) in West Chester, Ohio
Description
Configuration Analyst I (Contract)
Service Type: 35 Week Contract, Potential for extension or conversion
Location: Onsite West Chester, OH
Pay: Available on W2
Position Overview
The Configuration Analyst I supports configuration and change management activities by analyzing product and system updates, documenting changes, and assisting internal teams and stakeholders with configuration-related requests. This role blends entry-level configuration management responsibilities with technical support and customer-facing coordination, similar to a technical help desk function. The position operates under defined processes and established guidelines and works closely with a supervisor or senior team members.
Key Responsibilities
Analyze product, system, or design changes to assess impact on functionality, configuration, and documentation
Prepare and maintain accurate configuration and change management documentation in accordance with established procedures
Review released change data (e.g., engineering or configuration updates) to ensure compliance with configuration management policies
Support internal users by responding to configuration-related inquiries, issues, or change requests, escalating as appropriate
Coordinate with customers, vendors, and internal teams to gather information and support change reporting processes
Assist with tracking, validating, and documenting change activities using internal tools or ticketing systems
Follow documented workflows and troubleshooting steps to resolve routine configuration or documentation issues
Ensure all work aligns with defined standards, processes, and audit requirements
Requirements
Required Qualifications
Bachelor’s degree in a relevant field or equivalent practical experience
0–3 years of experience in configuration management, technical support, help desk, or a related field
Familiarity with standard practices, tools, and procedures within IT, engineering, or technical operations environments
Ability to follow structured instructions and established guidelines
Basic understanding of change management or configuration control concepts
Strong attention to detail, documentation accuracy, and organizational skills
Clear written and verbal communication skills
•Nice to Have Qualifications
Experience in a technical help desk, service desk, or IT support environment
Exposure to ticketing systems, documentation repositories, or configuration tracking tools
CompTIA certification or other entry-level technical or configuration-related certification
Experience working in environments with formal change control or compliance requirements
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