Job Information
Treasure Island Resort & Casino RV Park Lead Attendant in Welch, Minnesota
Description
Pay Rate: $17.50 an hour
SUMMARY: To assist the manager and supervisor with daily operations. Responsible for a high level of guest service as described in your departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Monitor and assist with daily RV Park & Campground activities, including book reservations, assign / direct to full hook up sites, tent sites, campsites, and dry lot.
Enter and track reservations in reservation system
Review and confirm on line reservations
Perform bookkeeping and general accounting functions
Clean and maintain grounds, facilities and restrooms
Maintain open communications with guests and resolve conflicts
Inform manager and supervisor about RV Park & Campground activities and fill-in during Manager’s/Supervisors absence as assigned
Schedule and provide work direction to staff
May be asked to help staff the marina if needed
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Preferred:
High School Diploma / GED or equivalent experience
RV & Campground experience or knowledge of RV types, equipment and terminology
Skills
Required:
Accurate and detail-oriented
Highly organized and ability to adapt quickly to changing priorities
Excellent verbal, written and interpersonal communication skills
Computer skills Microsoft Office (Word, Excel and Outlook) and Windows
Excellent guest relation skills
Problem solving skills
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
Treasure Island guest service training
Bloodborne Pathogens training
RV Park & Campground safety orientation
TIPS training and certification
Effectively Handling Harassment training
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to walk and/or stand and exert fast-paced mobility for periods of up to 8 hours
Must have a good sense of balance, and be able to bend and kneel
Must be able to reach and twist routinely
Must be able to push, pull and grasp objects routinely
Must have the ability to independently lift 25+ pounds routinely
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
Must be able to operate foot pedals
WORKING ENVIRONMENT
Work is performed primarily in the RV Park & Campground area (indoors and outdoors) including fumes and chemicals, and may require going onto the gaming floor which has flashing lights, frequent loud noises and cigarette smoke
Required to work in extreme weather such as wet, damp and high wind
Must be able to work in cramped, tight quarters
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Occasionally overtime may be required
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.