Job Information
Treasure Island Resort & Casino Banquet Assistant Manager in Welch, Minnesota
Description
Please note: a resume is required for this position
Pay Rate: $57,200 starting salary
SUMMARY: To provide leadership to the Banquet Department staff and support to the Banquet Manager in all areas of operational aspects of banquet operations within a large-scale casino resort environment. This position ensures seamless coordination of all casino and event functions including corporate banquets, entertainment receptions, VIP dinners, and hospitality service.
The Assistant Banquet Manager maintains the highest standards of service quality, organization, and guest satisfaction while leading banquet teams and coordinating logistics with multiple departments. Responsible for a high level of guest service.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist in planning, organizing, and executing all casino banquet and event functions including concerts, player appreciation events, weddings, and corporate meetings.
Review Banquet Event Orders (BEOs) for menu selections, setup requirements, staffing, and service standards.
Coordinate with culinary, beverage, and entertainment teams to ensure flawless execution of each event.
Supervise setup, service, and breakdown to maintain property and brand standards across banquet spaces and hospitality suites.
Ensure all events reflect the casino’s guest service and operational excellence standards.
Participate in post-event evaluations to assess efficiency, service quality, and guest satisfaction.
Supervise banquet servers, bartenders, and setup staff, ensuring consistent, professional service across all functions.
Conduct pre-shift briefings outlining event details, timing, and service expectations.
Assist with recruiting, onboarding, and training banquet and support staff.
Hire, schedule, coach, and develop staff and conduct performance reviews
Assist with office duties, such as billing, payroll, inventory and ordering.
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
- 3 years supervisory experience with Banquet operations in high-volume venues
Preferred:
- Previous casino experience
Skills
Required:
Accurate and detail-oriented
Strong organizational skills
Excellent written communication skills
Excellent verbal and interpersonal communication skills
Excellent problem-solving skills
Strong leadership skills
Preferred:
- Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
Abilities
Required:
Ability to work fast and efficiently
Ability to follow established dress code policies and practice good personal hygiene
Ability to interact with guests, coworkers and management in a professional and courteous manner
Ability to assist in the management of departmental budget and control labor and expenses
Ability to manage projects in a timely and efficient manner
Ability to independently complete multiple tasks in a professional manner
Ability to serve both internal and external customers
Ability to speak in a clear, concise and pleasant voice
REQUIRED TRAINING
Treasure Island guest service training
TIPS training and certification
CPR
Serve Safe Certification
AGYLSIS Training
Effectively Handling Harassment training
Any position-related training as determined by department manager
PHYSICAL DEMANDS
Must be able to walk and / or stand and sit for long periods throughout the day
Must have a good sense of balance and be able to bend and kneel
Must be able to push, pull and grasp objects
Must have the ability to independently lift up to 50 pounds infrequently
Must be able to perform repetitive hand and wrist motions
Must have good eye hand coordination
WORKING ENVIRONMENT
Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
Must be willing to work a flexible schedule including all shifts, weekends and holidays
Extensive computer use
Occasionally must deal with angry or hostile individuals
High volume direct public contact
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.