Job Information
MAPFRE Insurance Operational Support Services Rep in Webster, Massachusetts
Operational Support Services Rep
Date: Mar 9, 2026
Location:
Webster, MA, US
Company: MAPFRE
Schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.
This position has a 90 day, on-site training period along with advancement opportunities after your first year.
Come join our Insurance Operations team! We’re looking for a highly organized individual who thrives in a fast‑paced environment and is eager to contribute to the daily success of the team. If you enjoy meaningful work that keeps everything running smoothly behind the scenes, this is a great fit.
Summary
Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.
Responsibilities
Process and deliver correspondence to intended party for Claims and Underwriting
Index documents received electronically and scanned documents
Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines
Process Merit Rating Board Hearing Lists and Claim print requests
Process various data entry functions and clerical support
Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable
Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters
Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log
Respond quickly and independently to lobby visitor concerns
Skills and Abilities
Strong organization and prioritization skills
Effective verbal and written communication skills
Ability to work in a fast-paced environment with minimal supervision
Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office
Ability to interact well with others in a team environment
Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools
Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred
Basic math skills
Qualifications
High school diploma or equivalent
Previous experience in a customer service position helpful
Why Mapfre?
As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.
Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.
Pay Philosophy : The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.
Salary Range $18.00 - $20.00 per hour
If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com .
We are proud to be an equal opportunity employer.
Nearest Major Market: Worcester
Job Segment: Call Center Representative, Accounts Payable, Data Entry, Customer Service Representative, Call Center, Customer Service, Finance, Administrative
Apply now »