Job Information
Mastercard Senior Analyst, Product Delivery in Waterloo, Belgium
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product Delivery
Overview
Customer Delivery Europe is part of the Global Customer Delivery and Europe International Markets organization and plays a critical role ensuring the flawless delivery of Mastercard products and solutions for our customers.
We partner with global and regional business units to provide value through our innovation and expertise; whilst delivering customer solutions flawlessly. We make it happen!
The Product Delivery group works with the Product teams and all functional groups involved in the
Delivery chain to transform Mastercard delivery capabilities into a source of differentiation.
Product Delivery builds repeatable and scalable delivery models for new and complex products, enables efficiency and quality of the in-market delivery teams, and provide education and training services to our customers.
Role
We are looking for a Senior Analyst role to contribute to our strategic initiatives focused on new solutions within Network Product domains.
You will work on building repeatable and scalable delivery models for new and complex products, enables efficiency and quality of the delivery teams, and provide education and training services to our customers.
The ideal candidate has a solid understanding of authorisation and clearing solutions, is curious, analytical, process driven, structured, has good communication skills, capability to deep dive in technical documentation and solid project management experience.
The successful candidate will:
• Be responsible for supporting a strategy of deployment of new Network Products in Europe
• Collaborate with Global Product Integrators (GPI), In-Market Delivery (IMD) and Customer Implementation Services (CIS) teams to build robust, repeatable delivery models to deploy new Core solutions with our customers.
• Support optimization, standardization and maintenance of delivery implementation documents.
• Function as the knowledge center and delivery model expert.
• Support creation of Solution Definition Core and pre-implementation packages to strength readiness of Customers for implementation projects.
• Be responsible for the project management and delivery of those products/platforms and services; capturing lessons learned and best practices to constantly evolve Mastercard’s delivery capability.
• Facilitate Academy training sessions (in-person/virtual).
• Support client engagements.
All about You
• Ability to quickly understand, assess, simplify and articulate complex business and technical challenges / solutions.
• Strong analytical, problem-solving, and communication skills (oral and written).
• Ability to work in a structured and organized manner, while subject to conflicting priorities.
• Experience in managing projects / programmes and processes.
• Ability to document/package service proposals.
• Comfortable with uncertainty and adaptability in fast-paced environments.
• Ability to come with creative ideas to improve current processes and products.
• Understanding of payment ecosystem and value chain.
• Formal project management skill is a plus.
• Fluent in English. Other languages as an asset.
Location: Waterloo (Belgium) or other Mastercard office location in Europe
Some degree of travel to support Customer / project deployments anticipated.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.