Job Information
Lithia & Driveway Experienced Service Advisor in Washington, Michigan
Dealership:L0502 Suburban Ford of Romeo
SUBURBAN FORD of ROMEO
EXPERIENCED SERVICE ADVISOR – THIS IS NOT AN ENTRY-LEVEL ROLE
Suburban Ford of Romeo is looking for a battle-tested Service Advisor who thrives in a fast-paced, high-volume environment and knows how to turn service lanes into profit while keeping customers loyal for life.
WHAT YOU WILL OWN IN THIS ROLE
As a Service Advisor, you are the quarterback of the service drive. You will initiate automotive services and repairs by:
Diagnosing vehicle performance concerns and service requests quickly and accurately
Verifying warranty and service contract coverage without hesitation
Developing clear, confident estimates for labor, parts, and materials
Writing repair orders, securing approvals, and entering ROs into the service system
Acting as the single point of contact between customer and technician—no dropped balls
Ensuring technicians fully understand customer concerns and customers clearly understand recommended repairs
Communicating additional services identified through inspections—professionally and persuasively
Administering manufacturer warranty repairs correctly and efficiently
Keeping customers informed on completion times, costs, and service specials
Maintaining accurate customer records and protecting CSI at all times
This role demands confidence, urgency, and accountability.
WHAT WE EXPECT FROM YOU
Previous Service Advisor experience (strongly preferred)
Prior automotive technician experience is a major plus
A team-first mentality with a relentless focus on customer satisfaction
Solid mechanical understanding of modern vehicles
Ability to communicate clearly, confidently, and consistently
Valid driver’s license and acceptable driving record
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan2
Lithia Learning Center
READY TO STEP UP?
Apply now on Indeed and take control of your career at Suburban Ford of Romeo.
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.