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Summary This position serves as a Supervisory IT Program Manager (INFOSEC/CUSTSPT), located in the Department of Justice, Chief Information Officer in Washington, DC. The incumbent provides oversight for the service desk and accounts management services, including leadership, personnel management, strategy development, security assessment, contingency management, and operations direction that provides a disciplined, reliable approach to the management of IT issues and telecommunication needs. Responsibilities The duties and responsibilities for a Supervisory IT Program Manager (INFOSEC/CUSTSPT) GS-2210-15 generally include, but are not limited to, the following: Identifies, develops and implements new solutions that may be more efficient, more effective, and/or less expensive. Leads the service desk and device teams by ensuring appropriate security solutions are applied. Manages the overall work of the service desk and device teams to ensure risk and vulnerability of planned and installed information systems are in compliance. Oversees service desk and technical support services by applying expert knowledge and skills to include customer support concepts and methods. Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of service desk and device management services. Leads rapid response teams in response to customer service problems resulting from catastrophic events such as virus infections or widespread power outages. Provide overall direction and oversight of personnel management, strategy development, and security assessment. Requirements Conditions of Employment Qualifications To qualify for the position of Supervisory IT Program Manager (INFOSEC/CUSTSPT), at GS-2210-15, you must meet the basic qualification requirements listed below. Basic Qualifications (2210 series): Attention to Detail - Is thorough when performing work and conscientious about attention to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: To qualify for the GS-15 grade level, your resume must demonstrate one (1) year of specialized experience equivalent to at least the GS-14 grade level in the Federal service, or comparable non-Federal experience. Specialized experience is defined as experience performing the following duties: Experience supervising Tier 1 and Tier 2 service desk operations management including executive leadership, service delivery, strategic planning, and financial/budget management. You MUST meet all qualification requirements by the 03/17/2026 of this announcement. Your resume must support your responses to the application questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume. Education Some federal jobs allow you to substitute your education for the required experience in order to qualify. For the GS-15 level, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted. Additional Information Additional selections may be made from this announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Candidates will not be hired based on their race, sex, color, religion, or national origin. This announcement is being advertised under an agency specific OR a government-wide Direct-Hire Authority approved by OPM for filling vacancies when a severe shortage or critical hiring need exists. Veterans Preference and other Category Rating procedures do not apply to this announcement. Applicants must meet all qualification requirements of the position. The hiring office may interview and select any qualified candidate of their choosing from the qualified pool. See OPM, Direct Hire Authority for more information. Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must: Be rated well-qualified for the position based on the competencies listed above; and submit the appropriate documentation to support your CTAP or ICTAP eligibility. Well-qualified is defined as having knowledge, skills, abilities, and/or competencies clearly exceeding the minimum qualification requirements for the vacancy. EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor. More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inlin. DOJ Reasonable Accommodation Statement: Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. The DOJ Reasonable Accommodation policy can be found here: https://www.justice.gov/jmd/reasonable-accommodation#policy Selective Service: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov. Fair Chance to Compete for Jobs: The Fair Chance Act prohibits Federal agencies from requesting an applicant's criminal history information before the agency makes a conditional offer of employment. If you believe a DOJ employee or Federal contractor acting on its behalf has violated your rights under this Act, you may submit a written complaint within 30 days of the date of the alleged non-compliance directly to Ebony Stephenson at Ebony.Stephenson2@usdoj.gov. Note: In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201(b) certain positions are exempt from the provisions of the Fair Chance Act.This position is excluded from the bargaining unit. This position is excluded from the bargaining unit.