Job Information
SAIC ServiceNow Engineer in Washington, District Of Columbia
Description
SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT)
Duties:
Perform SMS development activities and be proficient in applying the SDLC and DevOps principles
Perform implementation, administration, configuration, and/or development with ServiceNow
ITSM application suite, and in identified specialty(ies)
Perform response and resolution for SMS
Job Role:
Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialty(ies)
Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle
Determine which integration method(s) will be used, integration directionality, and attributes
Participate in any data normalization required prior to being imported / inserted into ServiceNow
Participate in platform, process, and integration testing
Develop and maintain Discovery schedules, pattern usage and the role of other integrations
Fulfill role of Enterprise Integration Manager
Design, develop, configure, and customize ServiceNow applications and services
Deliver new functionality across applications
Manage and perform SMS development activities, supporting the entire development lifecycle
Apply SDLC and DevOps principles
Perform response and resolution for escalated SMS service requests and incidents
Assist the platform administrator with incident resolution
Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays). Shift includes: Rotating On Call
Qualifications
Required Education and Experience:
12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow
Candidate must be proficient with Discovery and Integrations
Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Verifiable Certification is required
Current ServiceNow Certified System Administrator (CSA)
Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust
Preferred Qualifications:
Bachelor’s degree in management information systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree)
Extensive knowledge of ServiceNow Discovery and Integrations
Experience with the SNMP technologies that support Discovery Patterns
Experience with SOAP/REST-based API integrations
Target salary range: $120,001 - $160,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
REQNUMBER: T2601833
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability