Job Information
GovCIO Senior ServiceNow Enterprise Tools Support Specialist in Washington, District Of Columbia
Washington, D.C., Washington, DC; Washington, Washington, DC
Top Secret
Hybrid schedule
Information Technology
GovCIO is seeking a skilled and motivated Senior ServiceNow and Enterprise Tools Support Specialist to support our USSS Network Operations and Security Center (NOSC) proposal. This role supports mission-critical systems that enhance national security and operational efficiency. The ideal candidate will have extensive experience in managing ServiceNow and enterprise IT tools, offering Tier II/III support, system integration, workflow automation, and service optimization. This position will be in Washington, DC and will be a hybrid remote position.
Responsibilities
Provide daily operational support and troubleshooting for ServiceNow and other enterprise-level IT tools (e.g., SolarWinds, Splunk, SCCM, AppDynamics).
Serve as a subject matter expert (SME) for the ServiceNow platform, including ITSM, ITOM, CMDB, Discovery, and custom app modules.
Configure and maintain ServiceNow workflows, business rules, UI policies, client scripts, and integrations with third-party tools.
Collaborate with internal teams and stakeholders to gather requirements and translate them into technical solutions.
Develop and implement automation and monitoring solutions to improve system reliability and performance.
Conduct performance tuning, testing, and updates to maintain the security and efficiency of tools.
Maintain compliance with federal cybersecurity standards, including FISMA, NIST, and DHS directives.
Document technical solutions, system configurations, and standard operating procedures (SOPs).
Qualifications
Bachelor's with 8+ years (or commensurate experience)
Required Skills and Experience
6++ years of hands-on experience with ServiceNow administration and development.
Proficient in one or more enterprise monitoring or endpoint management tools (e.g., Splunk, SCCM, Tanium, AppDynamics).
Strong understanding of ITIL frameworks and best practices.
Experience with scripting languages (JavaScript, PowerShell) and REST/SOAP APIs.
Demonstrated ability to work in a fast-paced, mission-focused environment with minimal supervision.
Clearance Required: US citizenship is required to acquire a Top Secret Clearance.
Preferred Skills and Experience
Active ServiceNow Certified System Administrator or Developer Certification.
Experience supporting IT environments within the Department of Homeland Security (DHS) or other federal agencies.
Knowledge of federal cybersecurity compliance standards (e.g., NIST 800-53, FISMA).
Familiarity with Agile development and DevSecOps environments.
Posted Salary Range
USD $130,000.00 - USD $140,000.00 /Yr.