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Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol Headquarters, Program Management Operations Directorate in Washington, D.C. This announcement will be open for 5 business days OR until the first 75 applications have been received, whichever happens first. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. Responsibilities In this position, you will plan, lead, and oversee complex programs and projects, configuration/change management, and asset management at USBP Headquarters. This role directly enables CBP and the U.S. Border Patrol to execute their border security mission by ensuring reliable, integrated, and cost effective tactical communications capabilities across the enterprise. This position starts at a salary of $121,785.00 (GS-13, Step 1) to $187,093.00 (GS-14, Step 10) with promotion potential to $187,093.00 (GS-14, Step 10). As a Program Manager, you will be responsible for leading and coordinating complex programs and projects at USBP Headquarters. Typical duties will include: Overseeing the planning and execution of program activities, including development and approval of multi year work plans, project planning, configuration and change management, and application of program and project controls, while managing the allocation and distribution of funds. Determining goals and objectives that need additional emphasis; developing measures that evaluate performance; making recommendations for program/project improvement; and managing all resources as corporate assets. Serving as a change agent by leading cross organizational projects and applying quantitative and qualitative analytical methods and process improvement techniques to enhance service delivery, reduce costs, and improve operational effectiveness. Leading and coordinating efforts of subject matter experts, stakeholders, and USBP personnel across DHS and CBP to gather and analyze information, develop and present program plans and recommendations, and build consensus to accomplish program requirements. GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU. For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU. Qualifications Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading segments of complex programs or projects (such as communications, technology, or mission-support efforts), including planning, scheduling, and tracking tasks, resources, and milestones to meet established objectives and deadlines; Applying quantitative and qualitative analytical methods (e.g., data analysis, performance metrics, process mapping) to evaluate program effectiveness, identify issues, and recommend improvements to quality, cost, or process cycle time; Developing and presenting written reports, briefings, or business case documentation that explain findings, alternatives, and recommended courses of action to management for program or project decisions; Coordinating with cross functional stakeholders (e.g., program offices, technical staff, field units, and other organizational components) to gather requirements, resolve issues, and align project activities and resource decisions with mission needs and internal control requirements. You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Leading complex, cross-organizational programs or projects (such as communications or mission-support initiatives), including defining scope, establishing multi year work plans, managing risks, and delivering results aligned with mission objectives; Developing and implementing performance goals, metrics, and evaluation methods (quantitative and qualitative) to assess program effectiveness, identify gaps, and recommend improvements that enhance quality, reduce cost, or shorten process cycle time; Overseeing the allocation and distribution of program funds and other resources as corporate assets, and ensuring the use of internal controls to prevent fraud, waste, and misuse in accordance with applicable laws and policies; Formulating and interpreting program management policies, regulations, and guidance, and providing authoritative advice and recommendations to senior leadership on complex, precedent setting issues affecting organizational operations; Collaborating with senior leaders, subject matter experts, and stakeholders across internal and external organizations to analyze requirements, develop and present program plans or business cases, and build consensus for implementation. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 04/23/2026. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional Information Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.