Summary:
Lead the IT Division's Business Services organization, setting the vision for application development, cloud engineering, and solution architecture to deliver high-quality services that align with business needs. Champion the enterprise cloud strategy by establishing cloud-native architecture standards, modernizing development and testing practices, and balancing investments between new capabilities and platform modernization to maximize business value from cloud technologies. Oversee and optimize a diverse business portfolio comprised of both SaaS and custom-developed solutions, making strategic build-versus-buy decisions while rationalizing applications. Direct agile transformation initiatives to accelerate enterprise-wide agile adoption, align delivery frameworks with business objectives, and enable faster time-to-market for solutions. Develop and execute information technology strategies that reduce technical debt and drive technology transformation while ensuring operational agility. Serve as a trusted partner to Board business leaders on information technology issues and efforts. Stay abreast of emerging technologies and foster innovation to deliver critical technology capabilities to the Board. Demonstrate strong leadership skills to manage and develop the IT workforce. Effectively negotiate and resolve conflicts to achieve organizational goals while maintaining positive stakeholder relationships.
Principal Duties and Responsibilities:
• Sets the vision and directs the IT Division’s Business Services organization, which includes application development services, cloud engineering, and solution architecture functions, to foster a business-oriented culture and mindset that delivers high-impact user services.
• Oversees and optimizes a diverse business portfolio comprising both SaaS and custom-developed solutions; makes strategic decisions on build versus buy approaches based on customer requirements; evaluates opportunities to rationalize applications; and ensures the automation portfolio remains aligned with business capabilities, cost objectives, and industry best practices.
• Establishes enterprise cloud-native application standards and architecture patterns while maintaining ownership of the business portfolio and development lifecycle; leads the modernization of development practices through automated DevOps pipelines and testing; defines API integration frameworks and data management approaches that enable scalable, secure, cloud solutions; implements application-level security controls and monitoring to ensure reliability and performance; balances investments across new features and technical debt reduction to maximize business value from cloud solutions.
• Drives enterprise agile strategy that is aligned with business objectives; oversee implementation of agile adoption across multiple teams and champion agile transformation initiatives that improve time-to-market and product quality; cultivate an agile-minded leadership culture that balances innovation with operational excellence.
• Leads the development of the Business Services function strategy and roadmap; ensures its integration with the Board’s strategic planning processes and the resulting execution plans.
• Serves as a trusted partner to Board business leaders and builds strong relationships to develop a clear understanding of business needs; ensures cost-effective delivery of information technology services to meet those needs and can respond with agility to changing business priorities. Uses influence and negotiation skills to create synergies across the enterprise to enable cost-effective and robust shared solutions.
• Stays abreast of new technologies and platforms and provides direction on what emerging technologies will be introduced and integrated within the enterprise. Provides strategic direction to the organization’s innovation efforts and fulfillment of the technology business strategy.
• Develops and maintains an IT workforce with the appropriate mix of business knowledge, technical skills, and competencies that balance the needs between growing the agility required to achieve business objectives and ensuring that core information technology functions are reliable, robust, and efficient.
• Provides leadership, coaching, and direction to the Business Services leadership team and staff. Sets priorities, ensures accountability, reviews work products, and facilitates talent management and succession planning to ensure continuous development of skills, competencies, and the talent pipeline.
• Serves on enterprise leadership committees to shape technology strategy and drive transformation initiatives to ensure solutions deliver optimal value to enterprise. Assists in the design, implementation, and support of the enterprise IT operating model, governance processes, and IT best practices.
• Develops and controls annual operating and capital expenditure budget for Business Services organization and ensures it is consistent with overall strategic business objectives.
• Negotiates effectively and resolves conflicts to achieve technology goals while maintaining positive relationships with key stakeholders. Demonstrates balanced judgement and well-reasoned, objective decision making in situations that may involve complex issues and potentially adversarial circumstances. Demonstrates a capacity to identify and pursue multiple initiatives simultaneously and deliver sustained, high-quality results.
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor's degree in Information Technology, Computer Science, or related field.
• Fifteen years of experience.
• At least 10 years of previous management experience required.
Additional Information (optional):
The successful candidate will demonstrate expertise and proven leadership experience in the following critical areas:
• Cloud Engineering & Operations: Extensive experience leading and implementing cloud operations at enterprise scale.
• Agile Leadership: Proven ability to lead technology teams using agile methodologies and frameworks such as Scrum, Kanban, or SAFe.
• Transformation and Outcome-Driven Leadership: Track record of successfully driving large-scale technology and organizational transformation initiatives. Consistent track record of delivering measurable business value through technology initiatives.
• Change Management: Strong capability in managing complex change, including stakeholder communications and organizational adoption strategies.
• Enterprise Operations: Experience running large-scale technology operations with high reliability and performance requirements.
• Strategic Sourcing: Demonstrated expertise in outcomes-based sourcing strategies and vendor management.
Knowledge, Skills and Abilities:
• Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, and conflict mediation skills.
• Demonstrated experience and commitment to fostering collaboration and employee engagement.
• Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development and make budgetary recommendations.
• Ability to balance competing interests among a variety of clients and readily readjust priorities to respond to pressing and changing client demands. Must be able to anticipate and meet the clients’ needs while maintaining high-quality end products.
• Exceptional organization savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics.
• Requires the ability to communicate effectively, both orally and in writing, with all levels of staff and management.
Stakeholder Contacts:
• Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model.
• Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility.
• Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility.
• Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities.
Board Competencies:
• Decision Quality: Makes timely, thoughtful, strategic decisions.
• Learning Agility: Takes responsibility for building organizational agility.
• Drive for Excellence: Delivers results by developing shared vision and direction for the organization.
• Perspective and Strategic Agility: Leads and acts with the future in mind.
• Collaborative Relationships: Sets the tone for collaborative organization.
• Effective Communication: Effectively speaks and acts on behalf of the Board.
Officer and Internal Management Responsibilities:
• Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board’s espoused competencies.
• Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies.
• Fosters a continuous learning culture.
• Exercises appropriate judgment and decision-making in complex situations.s.
• Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies.
• Demonstrates strong leadership and management skills aligned to the Board’s espoused values.
• Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs.
• Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills.
• Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff.
• Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management.
• Participates in the development of the division’s strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility.
• Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility.
Position Demands:
• Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the divisions and Board’s missions.
• Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service.
• Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters.
• Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings.
• Ability to operate under pressure to meet deadlines accurately and in a timely manner.
This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty.