Job Information
Guest Services Boathouse Shift Supervisor at Thompson Boat Center in Washington, District Of Columbia
Compensation Amount:
19.00 USD Hourly
Job Summary:
Thompson Boat Center, managed by Guest Services, Inc., is now hiring Boathouse Supervisors for the 2026 season! The season runs from March through November and we are open 7 days a week. This is a full-time, seasonal position ideal for someone who enjoys working outdoors, leading a team, and providing excellent guest service in a waterfront environment.
Supervisors should expect to work at least 4 days per week, including at least one weekend day, and must be available for major summer holidays such as Memorial Day, 4th of July, and Labor Day.
If you love boating, working with people, and being part of a fast-paced, team-oriented environment, we’d love to have you join our All-Star Team!
Position Summary
The Boathouse Supervisor assists the Unit Managers in all aspects of daily operations and floor management, including equipment, property, staff supervision, and customer experience. This role supports financial goals and company initiatives while fostering a positive, high-performing team culture and delivering exceptional customer service.
Job Description:
Essential Functions
Ensure complete guest satisfaction at all times by handling complaints and resolving issues according to customer service standards.
Monitor and supervise dock and grounds maintenance to ensure quality standards.
Assist in supervising and directing staff at the direction of the Unit Manager and Assistant Manager.
Train hourly staff, monitor development, and promote peak performance.
Maintain a safe facility environment including sanitation, equipment upkeep, dress standards, sales , and employee hygiene.
Notify the General Manager of any unusual events, safety concerns, or quality control issues.
Control and administer boat rentals.
Assist customers with equipment use and safely getting on and off boats.
Perform opening and closing procedures.
Operate motorboats for area sweeps and water rescues as needed.
Complete end-of-day closeouts including sales reports.
Price and stock inventory; conduct and submit monthly inventories and summaries.
Clean and sanitize equipment, remove trash, and clean bathrooms.
Maintain awareness of safety issues and report concerns immediately .
Operate point-of-sale systems to process transactions accurately, including credit, refunds, and receipts.
Respond promptly and professionally to guest calls and emails, including assisting with reservations and rebookings .
Perform additional duties as assigned by management.
Skill and Knowledge Requirements
High School Diploma or GED required .
Boating or marina experience; rowing knowledge preferred.
Computer proficiency with MS Word, Excel, and Outlook.
Strong communication and interpersonal skills .
Ability to organize, multitask, and problem-solve effectively.
Demonstrated leadership and customer service excellence.
Must be able to swim or be willing to wear a personal flotation device while on duty.
Physical and Mental Requirements
Ability to move frequently throughout the facility.
Bend, lift, carry, and reach regularly in a dynamic environment.
Ability to extend arms overhead
Lift:
Up to 25 lbs regularly
30–35 lbs frequently
Up to 50 lbs occasionally
Stand for an entire workday and climb steps regularly.
Work in wet, slippery, hot, and damp outdoor conditions.
Frequently immerse hands in water.
Read, write, and communicate clearly in English.
Physical presence at the job site is essential.
Equipment Used
Boats and related equipment (lines, anchors, life jackets, binoculars, etc.)
Cleaning supplies
Point-of-sale system
Typical office equipment (computer/laptop, phone system)
Safety equipment (First Aid kits, radios)
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.