Job Information
LEGOLAND Hotel Duty Manager in Warwick, United Kingdom
What you'll bring to the team
Fancy helping us to unleash over 1000 years of excitement, discovery and jaw dropping unique experiences for our guests? Come work at our castle as a Hotel Duty Manager and start your greatest adventure!
This is an exciting role ensuring the overall smooth and efficient running of the Warwick Castle Lodges, Glamping and Hotel operation. You’ll control the shift operation and communicate effectively with all relevant departments and within the hotel.
This role has heaps of variety to keep you interested, no two days are the same, from ensuring the reception team uphold the vision of the Accommodation Team, to ensuring a harmonious crossover between the different shifts during the day and night. You’ll handle any guest problems, complaints, or compliments, passing on any relevant information to the department contact and develop a thorough knowledge of Warwick Castle, employee, services and the hours of operation, plus be fully aware of any promotions connected to the Castle.
This is a seasonal, fixed-term position. This position covers both AM (7am-3pm), PM (3pm-11pm), weekend and bank holiday working.
Qualifications & Experience
Hands on experience leading a team of receptionists, restaurant, and concierge hosts
Friendly and approachable with the highest standards of customer service
Strong communication skills both verbal and written
Excellent computer skills (Microsoft Office)
Good knowledge and understanding of relevant health and safety legislation and procedures
Benefits
25% discount in our retail shops and restaurants
40% off LEGO online
Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
Ongoing training
If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.
Pay Range
GBP £13.45/Hr.
Submit a Referral (https://careers-uk-merlinentertainments.icims.com/jobs/11877/hotel-duty-manager/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834381883)
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
Location (Country-County-City) UK-Warwickshire-Warwick
Job Locations UK-Warwickshire-Warwick
ID 2026-11877
Employment Type Guaranteed Hours (MGH)
Offer/Contract Type Fixed End Date/Seasonal
Location Name Warwick Castle Resort