OneMain Financial Jobs

We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

In this role, as a Customer Service Representative, you'll provide support for Customer Care Teams to assist in accurate and fast order processing, ensuring exceptional service delivery. Your primary goal is to enter orders and other inquiries promptly and accurately, resolving issues while adhering to company policies and be part of enhancing customer satisfaction. You'll be the main point of contact for customer care, nurturing positive relationships and collaborating with various departments for consistency and effectiveness.

JOB RESPONSIBILITIES:

• Customer Satisfaction: Responsible to ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service.

• Proactive Communication: responsible informing internal stakeholders about, order updates and relevant services.

• Documentation and Data Accuracy: Maintain accurate customer records in CRM/ERP systems. Order Processing & Follow Up in ERP System

• Quality Assurance: Monitor and maintain service quality to meet company standards.

• Collaboration: Work collaboratively with teammates and support areas, in a team environment like Sales, Operation & Logistics

YOU HAVE:

EDUCATION & EXPERIENCE:

• University diploma or equivalent in a relevant field (e.g., Business Administration, Communication, or a related field)

• 3 years of experience in an industrial customer service or customer support preferable

• English: Proficiency (both spoken and written) Level B2 required

• Experience in SAP/M3; Sales Force is a plus

KNOWLEDGE, SKILLS & ABILITIES:

• Positivity and Energy: Friendly and approachable personality.

• Effective Communication: Clear and concise communication in English.

• Problem-Solving Skills: Analyze issues and find effective solutions.

• Collaboration: Work well with colleagues from various departments.

• Ability to work in a fast-paced environment and manage multiple tasks.

• Full availability, i.e., no other permanent commitments.

WE OFFER:

• Christmas and holiday contribution

• Private health care

• Lunch card

• Employee Assistance Program

• Employee Stock Purchase Plan

• Internal and external training

• Subsidies for studies

• Language courses funded at 100%

• Working from home and at the office (Hybrid model)

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.

• Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com .

• Commitment to strengthen communities where our employees live and work

• We encourage and support the philanthropic activities of our employees worldwide

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:

• Innovative & adaptable

• Dedicated to absolute integrity

• Focused on the customer first

• Respectful and team oriented

• Optimistic and energizing

• Accountable for performance

• Benefits to support the lives of our employees

Pay Transparency

nVent’s pay scale is based on the expected range of base pay for this job and the employee’s work location. Employee pay within this range will be based on a combination of factors including knowledge, skills, abilities, experience, education, and performance.

Monthly Gross Compensation Range:

zł6.241,70 - zł12.958,30 Per Month

Depending on the position offered, employee may be eligible for other forms of compensation, such as annual or long-term incentives.

Benefits

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible employees that includes:

• Comprehensive Private Health Care (including dental coverage)

• Retirement Pension Plan for long-term financial security

• Employee Stock Purchase Plan to share in company success

• 100% Funded Language Courses and subsidies for further studies

• Reward & Recognition Program to celebrate your achievements

• Christmas & Holiday contributions

• Canteen / Meal passes

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At nVent, we are committed to equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by national, federal, state or local law.