Job Information
Medtronic Customer Clinical Success Program Manager in Warsaw, Poland
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We are seeking a dynamic Customer Success Program Manager to support the ACEE region and Capital Teams as it transitions into a customer‑centric, utilization‑driven growth model. This is an exciting opportunity to shape how Medtronic maximizes the value of its capital equipment installations by driving therapy adoption, optimizing utilization, and enabling long‑term customer success. You will play a pivotal role in ensuring that hospitals and clinical teams are fully equipped to achieve the best possible outcomes with Medtronic technologies, ultimately accelerating therapy growth and strengthening our strategic impact across the region.
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In this role, you will work closely with cross‑functional teams across open surgery, minimally invasive surgery (MIS), and robotics portfolios, ensuring seamless coordination and consistent post‑installation engagement. You will collaborate with local and regional stakeholders to implement customer readiness programs, therapy development plans, and utilization improvement initiatives. The position may require periodic travel within the ACEE region to support customer sites, facilitate training, and align with commercial teams. This role will be essential in ensuring that customer experience, clinical adoption, and utilization optimization are delivered with excellence and consistency.
Responsibilities may include the following and other duties may be assigned:
Lead post‑installation customer success programs to ensure readiness, adoption, and sustained utilization of Medtronic technologies
Develop and execute tailored therapy development plans for key accounts, including KOL engagement and clinical capability building
Coordinate Pan‑Medtronic collaboration across open, MIS, and robotics portfolios to deliver a unified customer experience
Monitor utilization performance across the installed base and implement targeted interventions to improve therapy adoption
Support upgrade pathways and service offerings that enhance customer value and accelerate return on investment
Ensure consistent delivery of training, education, and support programs that strengthen customer skills and clinical outcomes
Use insights and data to identify barriers to utilization and drive continuous improvement initiatives
Device explanation example: Medtronic Hugo RAS system – a robotic‑assisted surgery platform designed to enhance precision, flexibility, and visualization during minimally invasive procedures.
Required Knowledge and Experience:
Experience in customer success, clinical program management, therapy development, or related roles
Strong understanding of capital equipment lifecycles and post‑installation value drivers
Ability to coordinate cross‑functional teams and manage complex stakeholder environments
Experience working with clinical teams, including training, education, or adoption programs
Strong analytical skills with the ability to interpret utilization data and identify improvement opportunities
Excellent communication and relationship‑building skills across diverse customer groups
Experience with robotics, MIS, or digital health ecosystems is beneficial, as is familiarity with therapy adoption frameworks. These are not essential but will support faster onboarding.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Croatia: 56,000.00 EUR - 84,000.00 EUR | Czechia: 1,260,000.00 CZK - 1,890,000.00 CZK | Hungary: 14,777,600.00 HUF - 22,166,400.00 HUF | Latvia: 40,400.00 EUR - 60,600.00 EUR | Poland: 232,000.00 PLN - 348,000.00 PLN | Romania: 201,360.00 RON - 302,040.00 RON | Slovakia: 41,840.00 EUR - 62,760.00 EUR |
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com)
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…
Build a better future, amplifying your impact on the causes that matter to you and the world
Grow a career reflective of your passion and abilities
Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .
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