Job Information
NCR VOYIX Billing Analyst in WARSAW, Poland
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Billing Analyst – LATAM
The Billing Analyst is responsible for end-to-end activities related to service contracts (maintenance, cash, and charge) across LATAM countries. This role ensures accurate contract and equipment data management, compliant invoicing, and timely revenue recognition, while serving as the single point of contact for customers regarding service agreements and maintenance billing.
The position works closely with Service Sales, Service Delivery teams, and outsourced operations, ensuring full compliance with NCR Voyix policies, guidelines, and audit requirements.
Key Responsibilities
Manage activities related to service contracts, including maintenance (plus cash and charge), covering contract administration, equipment database management, and invoicing processes.
Review and validate legal service agreements to ensure completeness and accuracy of terms and conditions related to maintenance billing for LATAM countries.
Maintain and update the equipment database, including processing movements, additions, and cancellations.
Generate and manage invoicing in accordance with customer preferences, ensuring compliance with revenue recognition criteria that trigger billing in the system.
Serve as the single point of contact for customers regarding service agreements and maintenance billing inquiries.
Ensure all day-to-day processes comply with NCR Voyix policies, guidelines, and internal controls.
Perform monthly revenue reconciliation and reporting, including validation of revenue data, identification of discrepancies, and provision of corrections and explanations.
Maintain proper archiving and record retention in line with NCR Voyix policies and practices.
Provide support for both internal and external audits as required.
Collaborate closely with Service Sales, Service Delivery teams, and outsourced Order Management operations to ensure seamless execution and issue resolution.
Qualifications
Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
Minimum of 3 years of experience in Order Management, Billing, or a related role.
Experience within a global or multinational organization is strongly preferred.
Strong ability to work collaboratively with cross-functional teams, customers, and outsourced partners.
Excellent problem-solving and customer service orientation.
Clear and effective communication skills across different levels of the organization.
High level of accountability, ownership, and attention to detail.
Strong sense of urgency and ability to manage priorities in a fast-paced environment.
Demonstrated dedication and commitment to service excellence.
Solid analytical and reconciliation skills.
Strong proficiency in Microsoft Excel.
Fluency in English and Spanish (written and spoken).
Preferred Qualifications
Experience working with outsourced operations.
Strong exposure to global or multi-country environments.
Advanced analytical and reporting capabilities.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
Help us run the world's top brands.
At NCR Voyix (http://www.ncr.com/) , we specialize in turning routine transactions into meaningful connections. With a rich history (http://www.ncr.com/about/history) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture (http://www.ncr.com/about) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.