Job Information
Aston Carter Customer Service Specialist in Warrenville, Illinois
What We’re Looking For
3+ years of experience in customer service, operations, coordination, or claims-related roles within an office environment
Strong problem-solving skills and the ability to navigate complex or uncommon situations
Clear, professional communication skills with strong attention to follow-up
Comfort working in a fast-paced, detail-driven environment
Proficiency with Microsoft Office, especially Excel and Word
Adaptability, reliability, and a proactive work ethic
Experience with CRM systems (Salesforce preferred)
Hybrid | Corporate Office Environment
This role follows a standard business schedule of either 8:30 AM–5:00 PM or 9:00 AM–5:30 PM.
You will be able to work from home on Mondays and Fridays.
This role is ideal for someone who enjoys organizing details, solving service-related challenges, and building strong professional relationships.
You’ll help ensure service requests move forward smoothly by coordinating with providers, managing service workflows, and following up to keep work on track. While this is not a call-center role, you can expect a moderate volume of daily calls (approximately 10–25 inbound and outbound calls) as part of ongoing coordination and follow-up.
What You’ll Do
Serve as a primary point of contact for provider questions, documentation, and service follow-up
Manage inbound and outbound calls, emails, and provider-related paperwork
Maintain accurate provider profiles and records within internal systems
Partner with internal teams to support workflow management and handle overflow requests
Build and maintain strong working relationships with providers, vendors, customers, and teammates
Identify and engage new provider partners as needed to meet service demands
Track and document activities, updates, and requests in multiple systems
Review open service requests proactively and follow up to ensure timely completion
Facilitate urgent or emergency service needs by coordinating between customers and contractors
Research and onboard new contractors for one-time or special service arrangements
Negotiate terms for non-standard, time-sensitive, or complex service requests
Dispatch work orders in accordance with established guidelines
Respond promptly to internal and external inquiries regarding service status
Prepare reports, data requests, and system updates using platforms such as Agent Desktop and CMS
Adhere to all company policies and operational procedures
Job Type & Location
This is a Permanent position based out of Warrenville, IL.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Warrenville,IL.
Application Deadline
This position is anticipated to close on Apr 14, 2026.
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.