Job Information
Robert Half Customer Service Representative - 2nd Shift in Walton, Kentucky
Description
We are seeking professionals with a strong customer service focus to join our team as Customer Service Representative on the 2nd shift. In this role, you will assist customers with both service needs and routine requests, ensuring timely and effective solutions. This position requires excellent communication skills, professionalism, and the ability to work collaboratively with customers and vendors.
Responsibilities:
Deliver outstanding customer service when interacting with customers and vendors according to company guidelines.
Address immediate customer requests, offering relevant product and service details.
Clearly communicate expected costs and arrival times.
Follow up consistently to keep customers informed about service status.
Use sales techniques to resolve customer objections and encourage use of services.
Provide sales information to interested prospects and relay details to sales team members when needed.
Identify and escalate priority issues as necessary.
Support teammates and collaborate effectively within the team environment.
Meet established targets for service completion, job profitability, and other performance metrics.
Requirements
Qualifications:
Associate degree preferred; high school diploma required.
Experience in inbound/outbound sales and customer service preferred.
Ability to deliver exceptional service and resolve conflicts professionally.
Comfortable working under pressure and managing multiple requests simultaneously.
Strong multi-tasking skills and attention to detail.
Ability to complete both manual and computerized data entry tasks at a workstation.
Proficient in using computers and learning new software applications.
Willingness to work the 2nd shift schedule.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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